Enquiries Coordinator

6 months ago

Bella Vista, Australia Care Connect Full time

**Enquiries Coordinator**
- First contact point for customers
- Inbound and outbound customer contact role
- $63k + super + (Pre-tax $15,900 salary packaging NFP)
- Full Time permanent position with flexible work arrangements
- Office located in Bella Vista, NSW

**About Care Connect**
**Care Connect Life, made easier**

**About the Role**

As an Enquiries Coordinator, you will:

- Receive and direct all in coming phone and online contacts
- Provide administration support for a range of activities
- Conduct monthly survey of new clients initial experience with Care Connect
- Work closely with the Referrals Advisers

**About You**
To be successful in the role you will be able to demonstrate:

- Exceptional customer service and call management skills
- Excellent planning, organisational, prioritisation and time management skills
- Excellent interpersonal, communication (listening, written and verbal)
- High-speed and accurate data entry skills
- Ability to identify and manage client escalations
- Ability to promptly and sensitively manage high volumes of enquiries within expected and agreed standards
- A commitment to treat others with respect and uphold privacy and confidentiality of client information
- A sound understanding of the needs and experiences of people who receive community care services and of the community care system
- Experience with inbound and outbound telephony, client database management and meeting service level agreements
- Proficient level of computer literacy; with experience in the Microsoft Office suite and other systems, with an ability to adapt to new technologies

**We Offer**
- Flexible working environment and a passionate team
- Competitive salary including not-for-profit salary packaging options
- Five weeks annual leave
- Option for monthly ADO

**How to Apply,**

Additional requirements
- Completion of online psychometric assessments and reference checks
- You must provide your current Working with Children Check, prior to employment
- A statutory declaration confirming Australian residency. (An international police check/s may be required for non-residents.)

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