Triage Officer

2 weeks ago

Bella Vista, Australia The Talbot Centre Full time

One in five Australians will experience a mental health condition in any given year; with the mental health care needs of Australians increasing dramatically in post-pandemic. We are passionate about nurturing future generations of healthy and connected communities, families, and individuals. Our goal is to connect with people and our community to empower each person to access the knowledge they need and develop the skills required to weather life’s ups and downs and to manage complex mental health concerns. We want our community to be free of mental health stigma and for the culture of our community to support each individual to develop healthy beliefs and behaviours that promote health and well being.

As a member of our triage team you will be the first point of contact many in our community will have in their journey of seeking assistance during the most difficult times in their lives. You will contribute to making people feel comfortable, heard and accepted during this time and to reducing the experience of mental health stigma in our community. You will support people to feel connected and understood and will instil hope for a better future.

The kind of person who can best contribute to this experience for our clients will be:

- Warm and friendly; someone who puts people at ease
- A fast learner who hates to be bored
- Someone with a passion for people, who wants to do work that matters
- A team player who enjoys working alongside others
- An excellent multi-tasker who can prioritise effectively
- An administrative whiz, with high accuracy and strong attention to detail
- An effective communicator who builds strong relationships with others
- Able to think on your feet to generate solutions in the moment
- Calm under pressure, and able to assist others to regulate in stressful situations
- Respectful and non-judgemental in their approach to others
- Highly focused, flexible, loyal and reliable

Experience in a similar role or a tertiary qualification in Mental Health is highly desirable.

If this sounds like you, then you could be the person we have been looking for.

Due to organisational growth, we are seeking an enthusiastic and compassionate team member to join our client relationship team as our triage officer. The Client Care (Triage) Officer is responsible for triaging enquiries to ensure they are offered and booked in with the most appropriate health service and provided with suitable information to empower them in taking the first steps in their healthcare journey. Other duties will involve reception and general administrative duties.

This **full time or part time permanent position** (min 3 days) can start immediately if desired or a mutually agreeable start date can be negotiated for the right applicant. The successful applicant will be required to work a combination of 8am - 4.30pm and 9am - 5.30pm shifts throughout the week, Monday to Friday onsite at our offices in Bella Vista. Availability on Monday and Tuesday is essential for part time applicants.

We are looking for someone with the right skills and attitude, who will be an excellent fit for our team culture. Full training for the role is provided.

**Please address your letter to Lindsay Ryan, Client Care Coordinator.**

**Job Types**: Full-time, Part-time, Permanent

Expected hours: 24 - 38 per week

Schedule:

- 8 hour shift
- Day shift

Application Question(s):

- Please indicate your salary expectations.
- Please indicate your desired work hours and availability weekly.

Work Authorisation:

- Australia (required)

Work Location: In person

  • Triage Officer

    2 weeks ago

    Bella Vista, New South Wales, Australia The Talbot Centre Full time

    One in five Australians will experience a mental health condition in any given year; with the mental health care needs of Australians increasing dramatically in post-pandemic. We are passionate about nurturing future generations of healthy and connected communities, families, and individuals. Our goal is to connect with people and our community to empower...

  • Triage Officer

    1 week ago

    Bella Vista, Australia The Talbot Centre Full time

    One in five Australians will experience a mental health condition in any given year; with the mental health care needs of Australians increasing dramatically in post-pandemic. We are passionate about nurturing future generations of healthy and connected communities, families, and individuals. Our goal is to connect with people and our community to empower...

  • Administration Officer

    3 weeks ago

    Bella Vista, Australia Study and Work Full time

    60-65k Salary - Immediate Start - Location: Bella Vista **Administration Officer Responsibilities**: - Answer incoming calls made and direct their enquiries as required. - Facilitate the end to end service processes for both reactive service and planned maintenance. - Communicate with customers and end users to triage issues and collect other key...

  • Administration Officer

    2 weeks ago

    Bella Vista, Australia Study and Work Full time

    Bella Vista NSW - Immediate start - $60-65k starting salary **Administration Officer Responsibilities**: - Answer incoming calls made and direct their enquiries as required. - Facilitate the end to end service processes for both reactive service and planned maintenance. - Communicate with customers and end users to triage issues and collect other key...

  • Administration Officer

    2 weeks ago

    Bella Vista, New South Wales, Australia Study and Work Full time

    Bella Vista NSW Immediate start- $60-65k starting salaryAdministration Officer Responsibilities: Answer incoming calls made and direct their enquiries as required. Facilitate the end to end service processes for both reactive service and planned maintenance. Communicate with customers and end users to triage issues and collect other key information. Open...

  • Equipment Purchasing Officer

    2 weeks ago

    Bella Vista, Australia Woolworths 360 Full time

    **Equipment Purchasing Officer - **Flexible location - preference Sydney**: - **8 month opportunity**: - **Hybrid role - work from home and office Responsible for the purchasing and coordination of project equipment requirements for the New, Renewal, Metro, Ecom, Woolies X and Strategic Projects for the Woolworths Program. **Welcome to Woolworths...

  • Customer Service Coordinator

    1 week ago

    Bella Vista, Australia oOh! Full time

    This position will provide a high level of Customer Service for our reooh network by triaging requests reported to our uh-oOh Technical Fault help desk. This then ensures our team can repair infrastructure to our high standard. **About oOh!**: oOh! is a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our...

  • Equipment Purchasing Officer

    4 weeks ago

    Bella Vista, Australia Woolworths 360 Full time

    **About Woolworths Group** Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is...

  • Patient Services Officer

    2 weeks ago

    Bella Vista, New South Wales, Australia GenesisCare Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.Location - NorwestRole Type - Permanent Part Time / 3 days per weekYour life's best workHere within our BRAND NEW Norwest clinic we are looking for a permanent part time Patient Services...

  • Customer Service Officer Transport

    2 weeks ago

    Bella Vista, Australia Primary Connect Full time

    **Customer Service Officer | Primary Connect+ | Transport & Logistics - High level of support & a thorough on the job training - Office-based role at our Norwest Support Office Flexibility to work Monday - Friday 10am - 7pm or Tuesday - Saturday **Welcome to Primary Connect+ (PC+) Primary Connect+ is our retailer-agnostic, technology-driven commercial...

  • Equipment Purchasing Officer

    2 weeks ago

    Bella Vista, New South Wales, Australia Woolworths 360 Full time

    About Woolworths GroupWoolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and...

  • Customer Service Coordinator

    4 weeks ago

    Bella Vista, Australia oOh Media Full time

    This position will provide a high level of Customer Service for our reooh network by triaging requests reported to our uh-oOh Technical Fault help desk. This then ensures our team can repair infrastructure to our high standard.About oOh!: oOh! is a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our...

  • Customer Service Coordinator

    4 weeks ago

    Bella Vista, Australia oOh Media Full time

    About oOh!: oOh! is a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our purpose is to make public spaces better! We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain and inspire. Our network is unparalleled, with a diverse portfolio...

  • Customer Service Coordinator

    2 weeks ago

    Bella Vista, New South Wales, Australia oOh Media Full time

    About oOh: oOh is a leading operator in Australia and New Zealand's fast-growing Out Of Home advertising industry and our purpose is to make public spaces better We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain and inspire. Our network is unparalleled, with a diverse portfolio of...