Customer Service Team Leader

1 week ago


Dandenong, Victoria, Australia Sharp & Carter Full time
Excellent starting salaries and great growth opportunities

  • Awesome culture and management always on your side
  • Beautifully renovated office and FREE parking on site

About the role
Our client is a true market leader in their space and is committed to delivering exceptional customer experiences.

With a strong focus on innovation and customer satisfaction, they are seeking a highly skilled and motivated Customer Service Team Leader to join their dynamic team in Scoresby.


As a Customer Service Team Leader, you will play a crucial role in ensuring the smooth operation of our customer service department.

You will be responsible for leading a team of customer service representatives, providing guidance, support, and training to ensure the highest level of customer satisfaction.


Responsibilities

  • Lead and motivate a team of customer service representatives to achieve departmental goals and targets
  • Monitor and evaluate team performance, providing regular feedback and coaching to drive continuous improvement
  • Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction
  • Develop and implement customer service policies and procedures to enhance efficiency and effectiveness
  • Collaborate with other departments to streamline processes and improve overall customer experience
  • Conduct regular team meetings to communicate updates, share best practices, and foster a positive work environment
  • Stay uptodate with industry trends and customer service best practices to identify areas for improvement
  • Other ad hoc duties as per directed

Skills & Experience

  • Proven experience as a Customer Service Team Leader or similar role
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team
  • Strong problemsolving and decisionmaking abilities
  • Exceptional customer service skills, with a focus on delivering outstanding experiences
  • Proficient in using customer service software and tools
  • Ability to work in a fastpaced environment and handle multiple priorities
  • Flexibility to work occasional evenings or weekends, as required


If you are a passionate and results-driven individual with a strong background in customer service leadership, we would love to hear from you.

Please phone Georgia Campbell on for a more detailed discussion about the role.

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