Customer Solutions Engineer Team Leader

1 week ago

Dandenong, Victoria, Australia Aussie Broadband Full time

We're currently seeking a Customer Solutions Engineer Team Leader to join our Team. Do you possess demonstrated leadership and team management skills that drive team success? If you also have some technical knowledge, this role could be the perfect fit for you.

This is a full-time, permanent hybrid role. You have the flexibility to work from our offices in Brisbane, Melbourne, or Dandenong.

Eager to make a difference? Apply now

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.

Join us as we continue to grow and make a mark as the 5th largest telco in Australia

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down

Our fantastic culture lives and breathes our values:

  • Don't be ordinary, be awesome
  • Think BIG
  • No bullsh*t
  • Be good to people
  • Have fun

We are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

  • 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
  • Free internet up to the value of $109 per month
  • 20% off our Fetch and Mobile services
  • Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many more
  • Celebrating you With monthly rewards and recognition
  • Internal training and resources for you to continue to learn, grow and achieve your career goals
  • Yearly allowance for amazing Aussie merch
  • Fitness Passport for access to multiple gyms and pools across Australia

Let's talk about you

  • Telco industry knowledge
  • Minimum three years of team leader/management experience
  • Excellent personal organisation and time management skills
  • Technical knowledge in Cisco routers, Fortinet Hardware Products, and VMWare SDWAN solutions
  • Understanding of layer 2 and Layer 3 networking and Service Delivery
  • Demonstrated problem-solving and leadership abilities
  • Ability to work independently and collaboratively
  • Quick learner with adaptability to changing environments
  • People management skills, including listening, conflict resolution, and problem-solving

How will you support our "Why?"

As the Customer Solutions Engineer Team Leader, you'll showcase our values by achieving these activities and outcomes:

  • Supervise daily tasks: email inbox, contract triage, system dashboard, work allocation, escalations, and call queue management
  • Assist the Customer Solutions Delivery Manager with team KPIs
  • Lead, coach, and guide team performance
  • Motivate and provide coaching for superior customer service
  • Manage the team to ensure timely, high-quality solutions and customer satisfaction
  • Handle escalations for internal departments and Customer Solutions Engineers
  • Coordinate on-the-job training

Ready to join?

Apply directly and our fantastic team will be in touch

If you have an questions get in touch today with our team at

Even if you feel you don't meet all the requirements, we'd still love to hear your story. We are unconventional in many ways, and we like to think outside the box with the people we hire.

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