International Customer Service Executive

2 weeks ago


Sydney, New South Wales, Australia International SOS Full time

About the role:

Induction date on 18 Sept 2023


If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced environment, then we want to hear from you now.


About you:

  • Passionate about helping people with a naturally empathetic approach
  • Great at building and maintaining relationships with multiple stakeholders
  • Attention to detail with a commitment to adherence to policies and procedures including data protection
  • Experience working in a customer centric process driven business
  • Solution oriented, ability to work well under pressure with a collaborative approach in a demanding environment
  • Flexibility to work as part of a rotating roster without restrictions
  • Extensive experience in a customer service role with a high level of professionalism

What We Offer:

  • Comprehensive 8week induction group training, a mix of classroom and on the job experience
  • Supportive, collaborative & friendly team culture
  • Structured remuneration and progression program, enabling you to grow your career within a global organization
  • Collaboration with colleagues from other assistance centers located in each region to gain an international perspective and understanding on world topics and issues
  • Exposure to the latest global medical and security updates and trends
  • Must hold full working rights in Australia

Working Hours:

  • 13 hour shifts
  • Between 7 AM to 10 PM
    (No Night Shifts):
  • Rotating roster; 6-8 shifts per fortnight

Location:
Office based environment, Sydney, Next to Wynyard Train Station
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