Executive Assistant to Deputy Secretary

1 week ago

Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

Executive Assistant to the Deputy Secretary - Customer, Delivery & Transformation

  • Manage the diary of a senior executive
  • Coordinate meetings, perform all administrative tasks for the team
  • Grade 7/8, full time, ongoing.

About us
The Customer, Delivery and Transformation division is part of the Department of Customer Service. It leads transformation in customer-focused service delivery across government and our cluster with the expertise of the Customer Experience Unit, the Behavioural Insights Unit, the NSW Data Analytics Centre, and

We provide best practice insights and analytics support to transform customer outcomes across our cluster and the sector.

As custodian of the NSW Government brand, advertising, communications and digital areas, our aim is to ensure that we engage better with customers on the things that matter to them.

The Department of Customer Services's Delivery Unit is also part of our group, ensuring delivery of the cluster and Premier's priorities.


The opportunity and the role:

  • Acting as the Senior Executive/s point of contact, analyse and assess requests in order to prioritise matters, and initiate action exercising discretion and maintaining confidentiality to facilitate the optimal use of the Executive's time
  • Managing the Executive's diary appointments, records and correspondence, coordinate travel arrangements and schedule and support meetings to facilitate the effective management of the Executive's operational area/directorate/division
  • Preparing, coordinating and reviewing high level communication including submissions, briefing notes and correspondence, to respond to issues and enquiries, ensuring sensitive matters are treated with confidentiality, integrity and maturity.
  • Researching, collating and coordination of reports, advice and briefings on complex policy and operational matters to support informed decision making and planning
  • Monitoring implementing and evaluating administrative practices, systems and procedures within the operational area/directorate/division to optimise efficiency and support the delivery of quality outcomes

Key skills and experience to be successful

  • Extensive diary management skills
  • Relevant experience

How to Apply:


The Department of Customer Service (DCS) are a central agency of Government, comprised of agencies and business units that deliver regulatory and other services to the people of NSW and across the NSW Government.

We are committed to championing the interests and perspectives of NSW citizens to deliver better customer service outcomes.

Salary Clerk Grade 7/8, with the base salary for this role starting at $101,947 base plus superannuation

Closing Date: 3rd July am)

Working at Department of Customer Service


The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

For more information, please visit
Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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