Customer Service Officer

2 weeks ago


Burswood, Western Australia Senses Australia Full time

Customer Service Officer
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Part time (.6 FTE):

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Fixed Term for 12 months:

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Flexible working arrangements:

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Not-for-profit salary packaging to increase your take home pay


SensesWA is a leading not for profit organisation, with more than 126 years' history in providing disability services in Western Australia.

We work with people of all ages with a range of disabilities, and strive to provide support that is holistic, person centred and culturally inclusive.

We see a community that embraces and respects uniqueness and diversity - a community where a person with a disability has an equitable opportunity to aspire and achieve.


We are currently seeking a passionate, organised and experienced person to join our Customer Service Team, initially for a fixed term appointment of 12 months with potential extension, working on a part-time (0.6TE), as a Customer Service Officer at our Burswood Head Office location.


To be successful in this role, you must have:

  • Relevant demonstrated experience in a similar role, or an equivalent level of knowledge gained through any combination of education, training and/or experience.
  • Demonstrated experience in a contract administration role.
  • Demonstrated experience in providing timely and accurate customer service and support in a fast paced, high transactional environment.
  • Demonstrated ability to use Microsoft Office suite of programs, including Outlook, Word and Excel.
  • Welldeveloped interpersonal skills including excellent written and verbal communication skills, negotiation skills and team work.
  • Excellent time management and prioritising skills.
  • Proven problem identification and resolutions skills.
  • A current Driver's License.
  • A current NDIS Worker Screening Check (or be willing to obtain).

Desirable:

  • Previous experience working in the disability sector.
  • Understanding and knowledge of the National Disability Insurance Scheme.

Why work for Senses?

  • Great people, Healthy work life balance, including wellness leave and purchase leave options;
  • Competitive remuneration including salary packaging;
  • Opportunities for learning and development, and supported study leave;
  • Working within a dedicated and supportive team;
  • Helping to improve to lives of the people you are supporting.

How to Apply:

The system will prompt you to submit two documents:

1) A cover letter addressing your reasons for applying

2) Current resume or CV.

Applications close

Friday 3 February 2023

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