Customer Service Team Leader

2 weeks ago

Burswood, Western Australia Aussie Broadband Full time

Introduction:

Why work for Aussie?

For the same reason our customers love us. We are Australian operated, local from the ground up.

We're recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry.


Our fantastic culture thrives on our values:

  • Don't be ordinary, be awesome
  • Think BIG
  • No bullsh*t
  • Be good to people
  • Have fun
We're Australia's 5th largest telco and one of Australia's fastest growing companies.

Don't just take our word for it - amongst other things, we've won some of Australia's top customer service and employer of choice awards.

What does Aussie offer?

  • Free internet to the value of $109 per month
  • 20% off our Fetch and Mobile services
  • Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program
  • Empowered in your career growth, so you will also be supported with ongoing training and development and access to LinkedIn Leaning
  • Celebrating you with awards and recognition
  • Discounts at various retailers and gyms
We also can't forget the very hard-working coffee machine and the casual dress code.

Description:

What your responsibilities will include, but are not limited to:
To oversee the provision of high quality and timely technical and accounts support to residential customers by leading a team of consultants
Managing a medium to large sized team and coordinate with Aussie Expert to meet organisational requirements
To manage team performance and work alongside staff to ensure targets are met
Meeting the prescribed customer service standards and call handling targets and measures
To encourage, maintain and develop a professional business relationship with customers by providing a prompt, efficient and professional service at all times

Skills and Experiences:

What we're looking for:

An understanding of the telco industry
Approachable and can explain things in a clear and direct manner
Strong leadership skills
An understanding of customer service principles
Advanced computer skills
Capability to work independently and as part of a team

At Aussie Broadband we see difference as our point of difference.

We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community.

We're proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of 'Be Good to People'.

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