Execution Support Coordinator

1 week ago

Hunter Valley, Australia WesTrac Full time
At WesTrac, we're made for more of what matters most.

More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted.

More development opportunities, with WesTrac's own in house RTO , access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams.

More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow.

As an industry leader and employer of choice, we're Made for More._

About the Role


Working within the Sales Administration and Support team, the Execution Support Coordinator is accountable for opening of work orders and will ensure required parts are ordered, tracked, and obtained in a timely manner to enable efficiencies in the execution of new machine builds.

Furthermore, this role will be responsible for communicating to stakeholders the critical path to support achievement of Delivery in Full On Time (DIFOT) and improved customer experience relating to new machine sales.

This position will be offered on a full-time permanent basis, working Monday to Friday.

Key Responsibilities

  • Complete all aspects of sales execution support, including review of 'workshop get ready form', opening of work orders for new machine sales and coordination of internal and external parts and service to enable efficiencies in the execution new machine builds.
  • Proactively communicate to all stakeholders regarding the critical path to support achievement of DIFOT and improved customer experience.
  • Review 'workshop get ready forms' to ensure accuracy and communicate any issues or errors identified with standard job BOMs to the Service Pricing team in a timely manner to support continuous improvement and minimise rework and margin erosion.
  • Contribute to the management of external spend on parts and services for new machine builds, both mining and construction.
  • Identify continuous improvement initiatives within the department to ensure improved efficiency, accuracy of quotes and overall service delivery.

Skills & Experience

  • Diploma in Business or similar plus 24 years post qualification experience in a similar role.
  • Previous experience in supply chain and inventory coordination, parts and materials ordering or procurement is desirable.
  • Excellent communication skills interpersonal, written and verbal
  • Excellent internal customer service skills in a similar related industry
  • Advanced computer literacy skills (MS Office Suite)
  • High attention to detail
  • Ability to work successfully within a team as well as autonomously
  • Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines

Why Join WesTrac?


As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA.

Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture.


As a WesTrac team member you will receive:

  • Competitive remuneration
  • Free onsite secured parking
  • Free onsite group fitness
  • Onsite Café
  • Flexible Working Arrangements available
  • Annual Remuneration and performance review
  • Fitness Passport for the whole family
  • Income protection with 24/7 coverage
  • 12 weeks paid parental leave
  • Online Learning Library to support your continued development
  • Opportunities for progression with pathways to field services, sales and leadership roles
  • Dealership network with opportunities for short term or permanent transfers


If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.


Successful applicants will be required to complete a satisfactory National Criminal History Check and Pre-Employment Medical including Drug and Alcohol Screening as part of the recruitment process.


  • At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._

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