Operations Services Leader, A&nz

1 week ago

Melbourne, Victoria, Australia Chubb INA Holdings Inc. Full time
Chubb is the world's largest publicly traded property and casualty insurer.

With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.


Chubb Australia is currently experiencing a period of accelerated growth, and as we continue to excel and make our mark in the local market, we are looking for high potential individuals to join our dynamic and fast paced team.


Your Role:


Reporting into the Commercial Operations Services Delivery Manager you will have oversight over the NUC Services team ensuring they deliver timely and good quality operational support to the business for their areas of activity.

This role works closely with peers and leaders across Commercial Operations, Finance and Product and Distribution to ensure end to end service meets SLAs and customer expectations.


Your Responsibilities:

Ensure onshore/ offshore teams are clearing appropriate workbaskets within required timeframes and communicating with stakeholders as needed

Manage the Monthly Renewal List (MRL) process, ensuring the highest data integrity and timely provision to the business and Chubb Business Services (CBS)

Work with key stakeholders across Operations/ Distribution/ Product Finance to ensure deliverables are consistent with desired business objectives

Ensure relevant processes and procedures are maintained according to current business practice. Work with Operations Leadership to ensure process controls are reviewed and effective

Work with business users to ensure they understand and are compliant with agreed process handoffs to Chubb Business Services (CBS)

Attend regular team meetings with CBS, provide direction and input as required based on priorities and current status

Assist in the identification of process inefficiency, where possible taking action to resolve Service Delivery

Engage in continuing and proactive dialogue with business customers to understand their current needs and anticipate their future customer needs

Monitor productivity and service delivery standards of the NUC Services Team

Qualifications:

Your Skills & Experience:

3 years + insurance experience

Experience supporting/ delivering process improvement initiatives

Team management experience would be beneficial (preferably in an Underwriting/ Underwriting Assistant Operations role)

Proficient in Microsoft Office Suite

Excellent communication skills - written and verbal to internal and external stakeholders

Process orientated, an organiser with strong planning ability and attention to detail

Ability to network across stakeholders to get things done


Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued.

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally.

Some additional benefits offered include a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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