Workspace Experience Manager

1 week ago

Sydney, New South Wales, Australia Jobs for Humanity Full time
Company Description

Jobs for Humanity is collaborating with Booking to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: Booking

Job Description

The goal of the Workspace Experience Manager is to manage the flawless and timely execution of all tasks that relate to the Real Estate and Workspace Services purpose, specifically relating to business partnering, community building and central team steering. Building a positive employee experience across all locations, including physical offices, remote offices, co-work and co-locate spaces, is a key goal of this role. This role will foster an environment where employees feel valued and recognized for the part they play in the story.

The core responsibilities of the Workspace Experience Manager within a particular span of control are:Demand and Stakeholder Management

  • Work closely with peers and local leaders to initiate regional demand management tools to review data and share insights on the delivery of a improved employee experience within the sub region/locations and create solutions for an improved employee experience, for example to improve ease of work and remove barriers that would otherwise impact business continuity.
  • Create action plans and initiatives that enhance employee satisfaction based on feedback received through surveys and other data points to build a positive employee experience across assigned workspace locations, including physical offices, remote offices, co-work and co-locate spaces, tailoring to the specific needs of each local reality whilst adhering to REWS guidelines. Community Building
  • Collaborate with the Facility Management team to deliver and organize activities, social events, and celebrations to strengthen relationships and build camaraderie among employees. Encourage cross-team collaboration and create opportunities for employees to connect and bond, both in-person and virtually.
  • Collaborate with the local social committee's and local events team to create an inclusive workspace experience
  • Create events that are within budget guidance and update regional events budget tracker for assigned offices
  • Partner with key stakeholders on various perspectives relating to non facility management scope eg lunch benefit, and where applicable work with the respective budget/topic owners to deliver the result e.g. HR, Comp & Ben, IT Service, Finance, GSR, Legal, Tax, T&E.

Communication & Information

  • Partner with the Workspace Experience Team Lead on local stakeholder communication
  • Responsible to resolve queries and escalations received from the local stakeholder teams and Facility Management team, update ServiceNow relating to Workspace Service articles
  • Lead local stakeholder meetings in partnership with the facility management team, to share global updates and to understand local needs with support in organizing key events. Provide guidance, resources, and logistical assistance to ensure successful event planning and execution.
  • Responsible to resolve travel and health and safety communications and regional travel support
  • Promote on global sustainability commitments, well being and living healthy initiatives and awareness
  • Stay informed about industry trends and best practices related to workspace experience and community building through employee engagement
  • Out of sight is not out of mind - ensure a consistent approach is taken across all locations through consistent communication using the most relevant channel eg. meetings, Workplace, email.
  • Remote office support - define scope

Requirements

  • Communication: Clear and transparent communication across in-office and remote employees, as well as stakeholders involved in the employee experience.
  • Stakeholder Management: Building and maintaining positive relationships with stakeholders, understanding their expectations, and addressing their concerns and feedback.
  • Relationship Building: Strong interpersonal skills to foster relationships with employees and stakeholders. The ability to connect with diverse groups and establish collaborative partnerships.
  • Change Management: Managing the impact of changes related to the employee experience, involving effective communication, and support for stakeholders= throughout the change process.
  • Event Planning and delivery: Experience in planning and delivering community events, both in-person and virtual, to bring employees and the business community together.
  • Flexibility and Adaptability: Adapting to changing work environments and accommodating different arrangements while considering the needs and concerns of different stakeholders.
  • Empathy and Inclusivity: Understanding and addressing the unique needs of remote employees and stakeholders, fostering a sense of belonging and inclusion.
  • Problem-Solving and Decision-Making: Addressing challenges related to remote work and the employee experience while considering the perspectives and input of stakeholders.
  • Project Management: Planning and executing initiatives to enhance the employee experience, involving coordination with stakeholders and managing change effectively.
  • Collaboration and Teamwork: Collaborating with relevant teams, stakeholders, and leaders to align strategies, obtain buy-in, and ensure successful implementation.
  • Data Analysis: Utilizing data to measure the impact of employee experience initiatives, gather feedback from stakeholders, and make data-driven decisions for continuous improvement.
  • Continuous Learning: Keeping up with remote work trends, best practices, and stakeholder needs to ensure the employee experience remains relevant and effective.

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
#J-18808-Ljbffr

  • Workspace Experience Manager

    1 week ago

    Sydney, New South Wales, Australia Booking Holdings, Inc. Full time

    The goal of the Workspace Experience Manager is to manage the flawless and timely execution of all tasks that relate to the Real Estate and Workspace Services purpose, specifically relating to business partnering, community building and central team steering. Building a positive employee experience across all locations, including physical offices, remote...

  • Workspace Experience Associate

    1 week ago

    Sydney, New South Wales, Australia Hub Australia Full time

    Embrace work-life balance with a Mon-Fri routine: reclaim your weekends Join ranks with of Australia's top orgs, certified as a Great Place to Work Expand your skillset beyond traditional hospitality kickstart your careerAbout Hub Australia:Hub Australia provides premium workspaces, business networks, and services across 15 locations in Sydney, Melbourne,...

  • workspace experience associate

    1 week ago

    Sydney, New South Wales, Australia Hub Australia Full time

    12th June, 2024 About Hub Australia: Hub Australia provides premium workspaces, business networks, and services across 15 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and over 7000 members...

  • Workspace Experience Associate

    2 weeks ago

    Sydney, New South Wales, Australia Hub Australia Full time

    Embrace work-life balance with a Mon-Fri routine: reclaim your weekends Join ranks with of Australia's top orgs, certified as a Great Place to Work Expand your skillset beyond traditional hospitality kickstart your careerAbout Hub Australia:Hub Australia provides premium workspaces, business networks, and services across 15 locations in Sydney, Melbourne,...

  • workspace experience coordinator

    1 week ago

    Sydney, New South Wales, Australia Hub Australia Full time

    06th June, 2024 About Hub Australia:Hub Australia provides premium workspaces, business networks, and services across 15 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and over 7000 members ranging...

  • Performance Marketing Manager, Workspace

    2 weeks ago

    Sydney, New South Wales, Australia Google Full time

    At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.Minimum qualifications: Bachelor's degree or...

  • Sales Specialist, Workspace

    2 weeks ago

    Sydney, New South Wales, Australia Google Full time

    At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.Sydney NSW, Australia; Melbourne VIC,...

  • Workspace Facilities Specialist

    1 week ago

    Sydney, New South Wales, Australia Procore Technologies Full time

    Job Description:We're looking for a customer service oriented Workplace Experience Specialist to support Procore's Building Operations team and employees at our Sydney office. You'll oversee the office's day-to-day operations, from food and beverage to maintenance and office supplies. You'll ensure we are adhering to best practices and are set up to scale in...

  • Workplace Experience Manager

    1 week ago

    Sydney, New South Wales, Australia Knight Frank Australia Full time

    Located in Sydney CBDPerks of the job:Competitive salary packageOpportunities for career growth with mentoring, leadership training, and study leaveFlexible working arrangements to cater to individual and family needs16-week parental scheme with superannuation for a yearBirthday leaveCultural swap day in lieu of a public holidayTwo Wellness Days for focusing...

  • Workplace Experience Manager

    1 week ago

    Sydney, New South Wales, Australia Austcorp Executive Full time

    People engagement and workspace improvement focus Understanding of Quality Management in a clinical environment Flexible work arrangements and professional development opportunities availableThe Company:A major facilities management provider is seeking a Workplace Experience Manager to provide a high touch service to its customer. Operate in a strictly...

  • Employee Experience Manager

    1 week ago

    Sydney, New South Wales, Australia ProQuest Consulting Full time

    At ProQuest, our people are our business. We take pride in helping them grow, empowering them to be successful, and having loads of fun togetherProQuest is one of the leading Salesforce Consulting Partners in Australia, who recently received the 2021 Partner Innovation Award. We have a 50:50 gender equality and team members coming from 18 different...

  • Workplace Experience Ambassador

    2 weeks ago

    Sydney, New South Wales, Australia JLL Full time

    JLL supports the Whole You, personally and professionally.Shaping the future of real estate for a better worldAt JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life see a...

  • Workplace Experience Concierge

    1 week ago

    Sydney, New South Wales, Australia CBRE Full time

    Posted- 11-Mar-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Customer Service- Location(s)- Sydney - New South Wales - Australia- Work for a new GWS client who are leaders in the Financial Services industry: Be part of a fast-paced facilities management team within a corporate environment:- Based in Sydney CBDCBRE...

  • Sales Manager

    1 week ago

    Sydney, New South Wales, Australia Hub Australia Full time

    Lead the team and work towards maintaining 100% clubhouse occupancy. A work environment that promotes teamwork, recognition, and mutual respect. Exciting time of growth within the Sydney marketSales Manager - NSWReports to:General Manager (NSW, QLD, ACT) | Hub AustraliaLocation:SydneyEmployment type:Permanent full-timeOrdinary hours of work:Full-time. 09:00...

  • Office Experience Coordinator

    1 month ago

    Sydney, New South Wales, Australia Lumi Full time

    WHO IS LUMI? We are a fast-growing non-bank lender that provides business loans and lines of credit to small-medium-sized enterprises (SMEs). We help Australian small businesses flourish by offering fair, transparent, straightforward business funding where business owners and our intermediary partners are not required to jump through hoops, read between the...

  • Learning & Development Manager

    2 weeks ago

    Sydney, New South Wales, Australia Hub Australia Full time

    Opportunity to work in a dynamic and growing business. Work for a certified Great Place to Work listed company. Employee development & wellness prioritised.Learning & Development Manager | Hub AustraliaReports to: National People & Culture Manager | Hub AustraliaStart date: February / March 2023Location: SydneyEmployment type: Permanent...

  • Talent Acquisition Manager

    1 week ago

    Sydney, New South Wales, Australia Hub Australia Full time

    Opportunity to work in a dynamic and growing business. Work for a certified Great Place to Work listed company. Employee development & wellness prioritised.Talent Acquisition Manager | Hub AustraliaReports to: National People & Culture ManagerLocation: Sydney / MelbourneEmployment type:Ongoing full-timeStakeholders: This role works closely with all...

  • Continuous Improvement Manager

    2 weeks ago

    Sydney, New South Wales, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for an CX Continuous Improvement Manager to join Domain, reporting to the Director Customer Experience Operations. The Customer Experience, Continuous Improvement, Analytics and Voice of Customer function is accountable for articulating and delivering the Operational Roadmap through Continuous Improvement & Strategic Projects, governing...

  • Workplace Experience Assistant

    1 week ago

    Sydney, New South Wales, Australia CBRE Full time

    Posted- 03-May-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- Sydney - New South Wales - Australia- Work for a new GWS client who is an independent sovereign wealth fund: Be part of a fast-paced facilities management team within a corporate environment:- Sydney CBD | Land of the Gadigal peopleCBRE is...

  • Senior Experience Designer

    1 week ago

    Sydney, New South Wales, Australia Westpac Group Full time

    How will I help?The Westpac Institutional Bank (WIB) Digital Program is responsible for enabling the WIB Digital Strategy by delivering new digital capability to our relationship managed customers and internal facing teams.A large part of this capability will be realised through delivery of the Westpac One platform.This is a new digital platform experience...