Senior Experience Designer

1 week ago

Sydney, New South Wales, Australia Westpac Group Full time
How will I help?

The Westpac Institutional Bank (WIB) Digital Program is responsible for enabling the WIB Digital Strategy by delivering new digital capability to our relationship managed customers and internal facing teams.

A large part of this capability will be realised through delivery of the Westpac One platform.

This is a new digital platform experience for relationship managed customers providing personalised access to real-time liquidity and payment solutions; lending, deposit and risk management tools; digitised onboarding and data-driven insights.

You will join as a Senior Experience Designer with seasoned experience in customer experience design and delivery.

The role will support the WIB Digital Head of Customer Experience to execute on priorities for the team that involve designing customer and staff experiences for the Westpac One platform.


You will:
Inspire and mentor junior team members, sharing subject matter knowledge, skills and experience to help support others
Support value streams and cross-functional squads to identify opportunities to solve problems aligned to customer needs and conceptualise solutions to inform the roadmap
Facilitate workshops and co-design sessions to help define the problem-space, support cross-functional collaboration, and drive meaningful ideation to solve customer problems
Use storytelling to communicate design rationale, collaborate with cross-functional teams and define detailed solutions
Work with Researchers and Data Analytics to lead research briefs and methodologies to help gain actionable insights
Help to improve design workflows and inform process of how we work to produce design documentation with measurable outcomes
Drive engagement with the design systems team to enable other designers to effectively leverage the component libraries and improve workflows for continuous improvement

What's in it for me?
Inspiring locations.
Flexible workspaces.
And unexpected opportunities.
Plus, the backing and great benefits from one of the most refreshing employers in Australia.

For example, you'll be able to have access to some of the best banking, wealth and insurance benefits in the market, be paid well, as well as an entire suite of online learning and career planning tools so you can grow.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.

This includes leave to organise adoptions, surrogacy, and foster care arrangements.

And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

As the successful candidate you will have extensive experience in the digital product design field and ideally have banking domain knowledge.

This could be across Customer Relationship Management, Transactional Banking, Digital Customer Platforms, Banking Products and/or Financial Markets.
You will be experience in working on strategic initiatives and work collaboratively in cross functional teams.

Other advantageous skills are:
Strong problem-solving ability and stakeholder engagement
Tertiary qualification in a suitable subject

What's it like to work there?
For the past 200 years, we've been backing people, businesses, communities, and ideas.

As Australia's first bank, we've adapted and evolved, inspired by our customers and a genuine desire to create better futures.

Together, we're creating better futures for all our people, customers, communities, and shareholders.
This has been our enduring Purpose.
We make change happen in the community.

It's our shared vision of a safer, greener and more inclusive world that sees us back new ideas, innovations and individuals who are creating better futures.

How do I Apply?
Start here.
Select the APPLY or APPLY NOW button.

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community.

This role is open to experienced candidates seeking a discussion around workplace flexibility.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply.

If you have questions about the recruitment process, please email
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please call Option 2.3 or email
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