Claims Service Consultant Level 2

1 week ago


Adelaide city centre, South Australia Allianz Australia Full time

Claims Service Consultant, Motor Third Party Settlements

What if you were empowered to make a positive impact?
Our Claims Service Consultants are dedicated to assist our customers in their moment of need.


Claims Services delivers a market leading customer experience by providing expert claims service for direct customers, Broker & Agents, Financial institution and other business partners.


As an Allianz Claims Service Consultant, you'll be there to assist our customers as a reassuring first point of contact.

You will demonstrate strong decision-making skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to each and every customer.


You will be assisting our customers to deliver an easy claims process - for people who love to help others, this role is highly rewarding.


You'll be responsible for:

  • Managing a portfolio of claims in a timely and costeffective manner
  • Ensuring a high standard of customer service is maintained with our internal and external customers while building a network of professional relationships
  • Continuous communication with internal and external stakeholders to report on claim developments and potential strategic opportunities.
  • Using your technical experience to thoroughly investigate and assess claims to ensure that appropriate strategies are being implemented and pursued
  • Active communication and negotiation with other Insurer and parties with a view to achieving the best possible outcome for all stakeholders involved

Important to your success:

  • Superior customer service abilities & solid verbal communication skills
  • The ability to multitask and work in a fastpaced environment
  • A high attention to detail and pride in your work and accuracy
  • The confidence to make decisions and be empowered
  • Claims experience is desirable but not essential as full training will be provided

What's on offer:

  • A culture where everyone belongs and new ideas are embraced
  • A range of attractive benefits
  • A fun, positive & supportive team environment

About us
Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.

Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".


Job Level:

Entry Level

Location:

  • Adelaide, SA, AU, 5000
    Available until:31/01/2023

Area of Expertise:

Risk Management

Unit:

Allianz Australia

Employing Entity:

ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Permanent

ID:

21334
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