Claims Consultant

1 week ago

Adelaide city centre, South Australia Marsh Full time

The purpose of this role is to provide superior and professional claims service to
Echelon Claim Services Customers and Stakeholders, whilst utilising the services of external providers (Repairers, Assessors, and Legal representatives).

Servicing General claims (for motor, property, etc).

What is in it for you?

  • Leading training and development program.
  • Professional environment where your career path really matters and is supported in our global organisation.
  • Great team environment with energetic and supportive colleagues.
  • Genuine work life balance.

In this role you will be responsible for:

  • Manage and administer new claims, including liaising with Customers, Repairers/Suppliers and Other Parties.
  • Undertake technical claims administration including gathering information, claims determination, preparing correspondence, calculating settlements and processing payments.
  • Assist, as required, Divisional Manger with the preparation, monitoring and analysis of claims data.
  • Identify and pursue all opportunities of recovery.
  • Managing inbound and outbound calls utilising communication, empathy and negotiation skills.
  • Assist in resolving disputes, claims and payments.
  • Monitor outstanding claims via a diary system to ensure prompt settlement, in line with internal procedures, policies and GICOP requirements, which meet Quality Assurance and service standards.
  • Build and maintain good rapport with internal and external customers and Stakeholders, including Trust Administrators, Fund Managers, JLT Branches, JLT Group Services, Repairers and Assessors.
  • Provide claims support and information and operate in a team environment.

We would like you to have:

  • Experience in end-to-end Motor and/or Property claims.
  • Working knowledge of the recoveries process.
  • Ability to have difficult conversations with customers and remain professional.
  • Excellent verbal, written communication and decisionmaking skills.
  • Ability to work well within a team.
  • Ability to work unsupervised.
  • An understanding of Covers and policy wordings.
  • Capacity to recognise trends and anomalies of claims data.
  • A genuine interest in helping others.

About Marsh:

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

At Marsh we recognise that our people have different priorities and commitments.

We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

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