Japanese-speaking Travel Operations Assistant

2 weeks ago

Brisbane central business district, Queensland, Australia HOBAN Recruitment Full time

Japanese-Speaking Travel Operations Assistant

  • Brisbane Location
  • Full time Hybrid working environment
  • Visa preferences is Permanent resident, Partner Visa, Graduate Visa


if you are native Level Japanese speaker with some admin or travel related work experience, I like to hear from you.

You will support mainly booking hotel, airplane, and JR passes in Japanese for English speaking clients and consultants.

Job Purpose

Travel Operations Assistants play a key role in supporting our Travel Consultants and Travel Operations Specialists to deliver all the physical resources our clients need in the most efficient and cost-effective way possible, in doing so creating unforgettable journeys for our clients.


What you do

  • Check that booking details needed to generate client documents are correctly entered into our booking system
  • Print generic travel documents such as destination guides, dossiers and maps
  • Print specific tickets such as Japan Rail Passes, IC-Cards, flight etickets, train tickets and service vouchers
  • Pack and send final trip documents to clients
  • Process brochure requests
  • Process customer feedback
  • Receptionist duties such as welcoming office visitors and distributing correspondence
  • Other duties assigned by your line manager for the overall benefit of the organization

Outputs

  • Services confirmed as requested or closely matched, with a mínimal level of errors
  • Brochures received within agreed timeframes
  • Travel documents printed, packed and posted to agreed standards

What you will need

  • Administrative experience gained in an order processing/order fulfilment capacity
  • Task orientated, with a systematic and methodical approach to work
  • Eye for detail, able to balance productivity and accuracy, to maintain quality
  • Proficient in MS Office
  • Native Level Japanese
  • Experience of travelling to, living and/or working in Japan
  • Experience working in the travel industry
Visa - preferences is Permanent Resident, Partner and Graduate Visa

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