Japanese-speaking Travel Operations Assistant

2 weeks ago

Brisbane, Queensland, Australia HOBAN Recruitment Full time

Japanese-Speaking Travel Operations Assistant

  • Brisbane Location
  • Entry level roll
  • Initial 3 months, possible extension


if you are native Level Japanese speaker with some admin or travel related work experience, I like to hear from you.

You will support mainly booking hotel, airplane, and JR passes in Japanese for English speaking clients and consultants.

Job Purpose

Travel Operations Assistants play a key role in supporting our Travel Consultants and Travel Operations Specialists to deliver all the physical resources our clients need in the most efficient and cost effective way possible, in doing so creating unforgettable journeys for our clients.


Responsibilities;

  • You will be part of, and work closely with, our global Booking Delivery Team, providing reservations support and processing administrative tasks as the business requires
  • You will work with the Office Manager to ensure you have all the required materials to print, pack and post documents accordingly.
  • You will collaborate with the Booking Delivery Team Manager and Marketing function to ensure our travel packs have a professional and polished feel, as well as uphold our brand.
  • Check that booking details needed to generate client documents are correctly entered into our booking system
  • Print generic travel documents such as destination guides, dossiers and maps
  • Print specific tickets such as Japan Rail Passes, IC-Cards, flight etickets, train tickets and service vouchers
  • Pack and send final trip documents to clients
  • Process brochure requests
  • Process customer feedback
  • Other duties assigned by your line manager for the overall benefit of the organisation

YOU

  • Proficient in MS Office
  • Native level Japanese and business level English
  • Permanent Resident, Partner, other unlimited work visa

Beneficial skills and experience

  • Experience working in the travel industry

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