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Team Leader

3 months ago

Mascot, Australia Star Aviation Services Full time

Introduction:

Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care

Description:


As a Team Leader, this role will lead and encourage a team of Cabin Cleaning Officers in the delivery of Cabin Cleaning services to our airline clients.

Service Delivery

  • Deliver Cabin Cleaning services on behalf of Star Aviation's customers, ensuring compliance and safety regulations are always met to the highest standards.
  • Ensure that KPIs are met, timesheets are accurate and complete final check and signoff ahead of client invoicing.
  • Undertakes briefing sessions pre
- and post-shifts, recording relevant information.

  • Maintain Cabin Cleaning service performance standards.
  • Represent both the Airline and Star to the highestlevel ensuring customer satisfaction.
  • Prepares and completes each shift operational, safety, GSE and other summary reports as directly relating to services undertaken during that shift.
  • Liaises with Airline representatives for specific requirements that may arise from time to time.
  • Arranges the delivery of lost property items to Airline representatives.
Management of GSE

  • Ensure the safe and secure operation of all equipment and associated costs for repair and maintenance.
  • Report equipment malfunction to the Head of Ground Handling.
  • Test all relevant equipment for serviceability before commencement of every shift and record results as per standard operating procedures.
Workforce Planning

  • Plan and manage resources to ensure operational efficiency.
  • Allocate and rotate staff on aircraft for cleaning and manage replacement or redeployment of team members.
  • Ensure team members are skilled and trained in the various disciplines.
  • Time sheet approval.
  • Manage breaks and other absences from the shift in accordance with policy.
People Management

  • Demonstrate appropriate leadership by leading by example.
  • Work as part of the team to ensure compliance with the contractual obligations.
  • Ensure yourself and team members act in accordance Star Aviation guidelines, policies and Code of Conduct.
  • Lead and drive a safety culture in the team, ensuring compliance with both the Airline, Airport and/or Star Aviation requirements.
  • Manage the performance of team members in line with Company policies and procedures.
  • Deliver training to the relevant standards ensuring staff are competent in their roles.

Skills and Experiences:

Essential

  • Prior experience leading and managing a team.
  • A valid Australian driver license.

Desired:

  • A valid Aviation Security Identification Card (ASIC), or the ability to successfully obtain one.
  • A valid authority to Drive Airside Card (ADA), or the ability to successfully obtain one.
  • Senior First Aid Training.
  • Understanding of the aviation industry

Skills:

  • Competent in the operational requirements of Ground Handling
  • Understanding of the Aviation Industry.
  • Excellent organisational and time management skills.
  • Strong ability to multitask, prioritise and meet deadlines.
  • Customer focus to deliver exceptional service.
  • Ability to adapt to changing priorities and situations.
  • Able to work well in a fastpaced team environment.
  • Health and Safety Training.
  • Manual Handling procedures.
  • Fire Warden Training.
  • Ability to resolve conflicts.
  • Capable of Incident Report writing, in plain and clear English.
  • Intermediate skills for Microsoft Office Suite.