Student Learning Officer

1 week ago

Canberra, ACT, Australia Navitas Full time

About the role


Reporting to the Manager, Student and Academic Services (SAS), the Student Learning Officer works collaboratively with the Student Services and Academic team and the Program Coordinators in the development and provision of direct, face to face and online administrative support services to the diverse student body.


The role will be responsible for the monitoring of domestic and international students' attendance and academic success in conjunction with the ESOS Act and will ensure the College and students are in adherence with relevant compliance with policy expectations.

Under the supervision of the SAS Manager, you will also be expected to monitor all student attendance and maintain an up to date, detailed risk register.

Your work will directly contribute to the retention of students within the college.

You will be an excellent communicator, with a positive and proactive approach to work.

With your background in providing exceptional customer service, you'll personify the phrase "happy to help" and readily jump into new challenges.

Your high-level of emotional intelligence, and capacity to engage and empathise with students will set you up for success in this role.


The person we seek will ideally have the following:

  • Tertiary qualifications in a relevant discipline (such as business administration or education) or equivalent practical experience in a related role within higher education industry or similar
  • Demonstrated highly developed oral and written communication skills with a proven ability to consult and liaise with a wide range of people from diverse range of backgrounds
  • Demonstrated ability to work effectively in a team environment and under pressure
  • Commitment to providing a quality student experience to students with a strong focus on accurate and timely advice
  • Excellent attention to detail
  • Evidence of an empathyled approach toward colleagues and customers
  • Competency using Microsoft Word, Excel, Outlook and willingness and ability to quickly adapt to new computer systems/programs
  • Experience in working in a higher education
  • Knowledge of Education Services for Overseas Students Act 2000 and National Code (2017)

What we can offer you:

  • A collegial and collaborative team environment with a commitment to education
  • Health & Wellbeing packages which includes free counselling for employees and family
  • Career progression and development pathways
  • Salary packaging and novated leasing
  • Higher superannuation contribution options

About us


The University of Canberra College (UC College) is a joint venture, and the preferred pathway provider of the University of Canberra, educating domestic and international students in English language and academic preparation programs.


Navitas is an industry leader in providing university pathway programs for domestic and international students, managing a growing network of colleges globally.

The University of Canberra and Navitas share a common purpose in this partnership.

Both institutions are providers of student pathways to higher education and are committed to creating opportunity and access for students to enter higher education.


Diversity and Inclusion
UC College promotes and embraces an inclusive and diversified workforce.

We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.


How to apply


Applications close on 7 July 2023 at 5:00pm however, we reserve the right to progress or confirm applicants prior to the close date.

Applications received after the close date may be considered pending the recruitment process.

**Extra information

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