Operations Manager Frontyard Circuit Breaker Refuge

2 weeks ago

Melbourne, Victoria, Australia Melbourne City Mission Full time

Summary

  • Ongoing Full-time leadership opportunity working at our Circuit Breaker Youth Refuge, a program of Frontyard Youth Service in Melbourne CBD
  • Work within a value driven, progressive organisation.
  • Competitive remuneration package with salary packaging benefits available

About the Opportunity

Exciting work in 2024 has seen a refreshed and enhanced Frontyard Youth Service, including the co-located Circuit Breaker Youth Refuge. This leadership opportunity is perfect for a passionate experienced individual with strong leadership, managerial, and change management skills, including an interest in driving innovation, building networks, and strong advocacy skills.

Circuit Breaker Youth Refuge is an innovative youth refuge program delivering an increased level of support in healing-oriented accommodation. The program offers both crisis and medium-term options to allow time and space for young people to engage and work towards their goals. The Operations Manager is responsible for continuing to build on best practice service delivery and ensuring a positive and motivated team to deliver services, as well as the ongoing development of the Circuit Breaker vision and the integrated Frontyard one practice approach.

Circuit Breaker is a program of Frontyard Youth Services, a specialist youth service providing a range of multidisciplinary programs to meet the holistic needs of young people aged between 12 and 25 years who are at risk of or experiencing homelessness. Frontyard aims to support young people to meet their physical, emotional, and social needs and to develop pathways out of homelessness. Many of the services at Frontyard work with young people across greater Melbourne, including the statewide Youth Homelessness Entry Point.

About you

We are looking for someone who can perform the below duties and be:

  • Responsible for the provision of high-quality, best practice accommodation and support for young people who are experiencing homelessness and significant barriers to accessing the broader youth refuge system and mental health and addiction services.
  • Drive a positive workplace culture that ensures employees are productive, and actively contribute to program goals. This includes working with direct reports to ensure all employees receive high quality leadership, coaching, supervision, and performance appraisals.
  • Manage the human resource needs for Circuit Breaker including recruiting, managing, and developing employees in the portfolio.
  • Create an environment that will disrupt disadvantage for young people through utilising a healing- oriented practice model that proactively responds to young people who have experienced adverse childhood and adolescent experiences.
  • Exercise a high level of responsibility for the work undertaken by all employees, including undertaking the planning, direction, management, and evaluation of day to day and future program operations.
  • Responsible for ensuring satisfactory program performance against targets, reporting, contracts, and quality compliance.
  • Provide leadership and expert advice/secondary consult to employees, including 4 direct reports, working with young people experiencing multiple and complex needs, and support employees to develop comprehensive care plans and risk assessments for all young people.

Benefits of working with MCM include:

  • Inclusive Employer by the Diversity Council of Australia
  • Attractive Salary Packaging benefits
  • Supportive learning and development environment
  • Culture of continuous improvement
  • Bravo MCM Reward, Recognition and Wellbeing Platform

Essential:

  • A bachelor's degree in Youth Work, Social Science, Social Work or related fields with extensive experience working with young people that have experienced adverse childhood experiences and at least 4 years in a leadership role.
  • A demonstrated ability to lead, guide, supervise and support employees with a sound understanding of supervision guidelines and best practice principles, ideally in community services or related field.
  • Extensive knowledge and understanding of current issues and trends in the youth homelessness and housing sectors and related fields.
  • Sound theoretical practice in working with young people experiencing homelessness and intensive case management based on best practice and current theory.
  • Ability to create and enhance program design within an accommodation service to create an innovative environment that disrupts disadvantage and leads to sustainable housing pathways for young people.
  • Demonstrated experience, knowledge, and skills in the delivery of human services, preferably in an accommodation/ housing support program.

Desirable:

  • A comprehensive understanding of current government reform and policy and demonstrated ability to participate effectively in sector reform and implement change.
  • Sound, current knowledge of the Mental Health Act, relevant legislation, and current strategic directions of public mental health and primary health care services.

Screening Criteria

  • National Police check
  • Working with Children check or ability to obtain
  • Valid Victorian Drivers license
  • Right to Work in Australia

Applications for this role close: 16 June 2024 or Applications may close before the deadline, so please apply early. Please include your current resume and cover letter. Please review the position description to understand more about the role and responsibilities.

For assistance with your application please email:

About MCM

We are a leading not for profit, purpose-driven organisation that offers a broad range of services in Early Years, Disability, Homelessness and Family Services, Palliative Care and Education.

Our Commitment to Diversity

At MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

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