Refuge Case Manager

2 weeks ago

Melbourne, Victoria, Australia Melbourne City Mission Full time

About the Opportunity:

MCM (Melbourne City Mission) is a leading community services organisation that innovatively works alongside thousands of Victorians and their communities to overcome barriers experienced through Homelessness, Early Years, Disability, Palliative care, Early Childhood Intervention Services and Education.

The Homelessness, & Family Services division supports people experiencing, or at risk of homelessness, and families at risk of poorer outcomes and progression to greater forms of disadvantage.

The division provides a range of services aimed to prevent or reduce the impacts of homelessness, and family cycles of disadvantage through provision of evidence based, high quality, effective interventions.

The Homelessness, Justice & Family Services division consists of four conceptual domains:

  • Accommodation;
  • Youth and Family Homelessness;
  • Frontyard Youth Services;
  • Family Services.


Frontyard Youth Services is a specialist youth service providing a range of multidisciplinary programs to meet the holistic needs of young people aged between 12 and 25 years who are at risk or experiencing homelessness.

Frontyard aims to support young people to meet their physical, emotional and social needs and to develop pathways out of homelessness.

Many of the services at Frontyard work with young people across greater Melbourne and throughout Victoria.


The Accommodation Case Managers provide high quality intensive case management services to young people residing in Frontyard's Circuit Breaker Refuge Program within a long-term bed.

The goal of the accommodation case manager is to provide young people with best practice support and holistic guidance to achieve housing stability and their broader goals.


About you:

We are looking for someone who can:

  • Effectively manage a case load of young people through a healing-oriented framework. Utilising creative and innovative pathways to disrupt disadvantage and create pathways out of homelessness.
  • Develop advanced case planning and crisis interventions to meet the needs of young people presenting with multiple and complex needs, including risk assessments and safety plans.
  • Assist young people to access ongoing accommodation options, particularly supported accommodation, family reconciliation, private rental, shared housing and social or transitional housing in accordance with the case plan.
  • Facilitate access to specialist support services, including health, mental health, AOD and therapeutic interventions both within Frontyard and through external services in accordance with the case plan.
  • Maintain an uptodate knowledge of Frontyard programs and relevant external service providers to ensure an integrated service response to young people.

Benefits of working with MCM include:

  • Inclusive Employer by the Diversity Council of Australia
  • Attractive Salary Packaging benefits
  • Supportive learning and development environment
  • Culture of continuous improvement

Essential:

  • A qualification in youth work, community development or a related tertiary qualification or extensive experience (4 years) working in the community services sector.
  • Demonstrated experience working within a case management framework.
  • Understanding of mobile, street based and assertive outreach interventions.
  • Understanding or experience working with young people at risk or experiencing homelessness, including knowledge of healingoriented approaches.
  • Strong passion for working with young people and ability to actively and assertively engage young people experiencing complex needs.
  • An extensive understanding of the homelessness service system with knowledge of patterns, trends, systemic issues and principles in working with at risk young people.
  • Knowledge of the legislative requirements when working with at risk young people.
  • An understanding of the requirements for ensuring child safety.
  • Excellent communication and problemsolving skills encompassing interpersonal, verbal and written, and negotiation skills.
  • Provide First Aid certificate (formerly First Aid Level 2).

Screening Criteria:

  • National Police check
  • Working with Children check and NDIS Worker Screening check or ability to obtain
  • Valid Victorian Drivers licence
  • Right to Work in Australia
  • Up to date with COVID19 Vaccinations or valid medical exemption

About MCM:


We are a leading not for profit, purpose-driven organisation that offers a broad range of services in Early Years, Disability, Homelessness and Family Services, Palliative Care and Education.


Our Commitment to Diversity:

At MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity in our workforce enables us to deliver empowering services that are informed by lived experience.

Our commitment to Safety:

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence wi

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