Accommodation Support Worker

2 weeks ago

Melbourne, Victoria, Australia Melbourne City Mission Full time

About the Opportunity

The Homelessness, Justice & Family Services division supports people experiencing, or at risk of homelessness, people involved in the justice system and families at risk of poorer outcomes and progression to greater forms of disadvantage.

The division provides a range of services aimed to prevent or reduce the impacts of homelessness, incarceration, and family cycles of disadvantage through provision of evidence based, high quality, effective interventions.

The Homelessness, Justice & Family Services division consists of five conceptual domains:

  • Accommodation;
  • Youth and Family Homelessness;
  • Frontyard Youth Services;
  • Justice; and,
  • Family Services.


Frontyard Youth Services is a specialist youth service providing a range of multidisciplinary programs to meet the holistic needs of young people aged between 12 and 25 years who are at risk or experiencing homelessness.

Frontyard aims to support young people to meet their physical, emotional and social needs and to develop pathways out of homelessness.

Many of the services at Frontyard work with young people across greater Melbourne and throughout Victoria.

The Accommodation Support Worker provides structured support to young people who are accommodated at Frontyard.

The position is responsible for engaging and supporting young people in a way that promotes their strengths and empowers them, and supporting them to find appropriate accommodation and engage with support services.


The Accommodation Support Worker is also responsible for assisting the general day to day running of the accommodation and maintaining a safe, positive and welcoming program environment.


About you

We are looking for someone who can:

  • Work with clients to develop care and safety plans to cater for their individual needs in partnership with Frontyard's case management, housing support and mental health teams, in partnership with young people
  • Provide the necessary assistance and guidance to young people to access ongoing accommodation options, particularly supported accommodation, family reconciliation, private rental and social or transitional housing in accordance with the case plan
  • Facilitate access to specialist support services, including health, mental health, AOD and therapeutic interventions both within Frontyard and through external services in accordance with the case plan
  • Effectively and appropriately respond to young people presenting with difficult and challenging behaviours; managing crises and incidents
  • Undertake administrative and program tasks to enable ongoing operation of the program

Benefits of working with MCM include:

  • Inclusive Employer by the Diversity Council of Australia
  • Attractive Salary Packaging benefits
  • Supportive learning and development environment
  • Culture of continuous improvement

Essential:

  • Tertiary qualifications in youth work, community development or social work or related qualification or extensive community sector experience
  • A clear understanding of working within a key worker framework including intake, assessment and ongoing support processes
  • Understanding or experience working with young people experiencing homelessness, including knowledge of trauma informed or healing oriented approaches
  • Strong ability to actively and assertively engage young people with complex needs, particularly in an accommodation environment
  • An understanding of the homelessness service system with knowledge of patterns, trends and systemic issues, and principles in working with at risk young people
  • An understanding of the requirements for ensuring child safety
  • Excellent communication and problemsolving skills encompassing interpersonal, verbal and written, and negotiation skills
  • Strong organisational, time management and computer skills
  • Provide First Aid certificate (formerly First Aid Level2)
  • Availability to work shift work including weekends and nightshifts

Screening Criteria

  • National Police check
  • Working with Children check or ability to obtain
  • Valid Victorian Drivers licence
  • Right to Work in Australia
  • Up to date with COVID19 Vaccinations or valid medical exemption

About MCM

We are a leading not for profit, purpose-driven organisation that offers a broad range of services in Early Years, Disability, Homelessness and Family Services, Palliative Care and Education.


Our Commitment to Diversity
At MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity in our workforce enables us to deliver empowering services that are informed by lived experience.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability.

All employees are required to comply with the Child Safe Standards.

Job Type:
Part-time

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