Customer Success Manager

2 weeks ago

Sydney, New South Wales, Australia RELX Full time
Customer Success Manager

Are you an experienced Customer Success Advocate with a proven track record of maximizing customer satisfaction?

Do you enjoy being part of team that collaborates to deliver cutting-edge health solutions?

About our Team

Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health.

We support health providers and health educators by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and supports a more personalized and localised healthcare experience.

All for the benefit of every patient.

About the Role


The role is responsible for implementing retention and engagement strategies of assigned customer accounts, including the implementation of customer success plans to ensure usage growth within Elsevier's core B2B customers across Australia and New Zealand.

This includes developing and maintaining strong relationships with customers by providing education, training, and other engagement approaches that will drive product adoption and usage and result in higher customer trial conversion, renewal, and retention rates.


This is a permanent full-time role based in Sydney, with the possibility of combined home/office-based arrangements to ensure a flexible work-life balance.

Occasional interstate and international travel required.

Responsibilities:

  • Positioning Elsevier as the leading resource provider by developing customer engagement strategies.
  • Developing online user support tools to drive product usage and customer engagement for new and existing customers.
  • Reporting product usage stats to renewal/account managers, identifying accounts that require attention.
  • Utilising metrics/KPIs to track the effectiveness of engagement programs and strategies.
  • Building knowledge of eproducts and being proficient in training delivery and presentations.
  • Engaging customers through education, training, and other approaches to increase product adoption and retention.

Requirements:

  • Experience in engaging customers through education, training, and other approaches to increase product adoption and retention.
  • Be knowledgeable in specific industries such as clinical, medical, health, education or pharma.
  • Have a track record of delivering successful customer retention or education programs
  • Experience with strategic and tactical sales training methodologies
  • Customerfocused, build credibility quickly with a diverse range of customers colleagues and stakeholders.
  • Excellent presentation and communication skills particularly in training and education situations
  • Able to build relationships effectively at all levels
Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospects for our people.

With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

What's in it for you?

We welcome you to a truly global, dynamic and challenging environment with excellent development opportunities.

Elsevier's benefits are very competitive and the below summary will give you an idea of what you can expect when joining Elsevier in Australia:

  • A competitive base salary, plus superannuation
  • A strategic position at a global leader in health information and analytics services
  • An international, diverse, inclusive and purposedriven environment
  • A psychologically safe working environment with a strong focus on wellbeing
  • Flexible working conditions to ensure a healthy worklife balance
  • A dynamic and varied role in a supportive and successful team
  • A focus on your growth through training, coaching and mentorship opportunities
  • All key equipment provided (including apps, services, laptop and phone)
  • Local and global networking communities to share knowledge and best practice
  • Your birthday is a bonus holiday every year
  • Various social responsibility programs, channelling knowledge and strengths to help communities around the world improve education, science, healthcare and environment protection
About the Business


A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society.

Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice.

At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

  • Elsevier is an equal opportunity employer: qua

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Basware Full time

    Manager, Customer SuccessJoin our team at Basware and lead the charge in driving customer successAs the Manager, Customer Success, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes.This role is for you, who has people management experience, and a background in value...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Reveal Full time

    Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal's software platform.As a member of Reveal's Customer Success team, you will build relationships, understand customer objectives and challenges, determine, and mitigate customer risk, and identify product adoption and upsell opportunities. The...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Reveal Full time

    Position:Customer Success ManagerReports To:VP Customer Success***Location:Sydney, AustraliaJob OverviewThe Customer Success Manager is responsible for helping customers obtain the most value from Reveal's software platform. As a member of Reveal's Customer Success team, you will build relationships, understand customer objectives and challenges, determine,...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia hatch Full time

    This is a Customer Success Manager role with Instant based in Sydney, Australia Instant --Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically less than 2 years of experience is required.More About The Customer Success Manager Role At InstantInstant is looking for a highly collaborative and...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    Manager, Customer Success: Sydney Sales & Success Leadership & Support / Fulltime Permanent / Hybrid SafetyCulture is a customer and productled SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety,...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Teradata Full time

    Customer Success Manager Location: Sydney NSW, Australia Requisition Number: External Description: What You'll Do The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Basware Corporation Full time

    Applications are considered on a rolling basis Join our team at Basware and lead the charge in driving customer successAs the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes.This role is for you, who has people...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia LSEG (London Stock Exchange Group) Full time

    At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our Desktop Solutions through the customer...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Weel Full time

    Customer Success ManagerAs a Customer Success Manager at Weel, you will create exceptional experiences and sustained value for Weel customers by acting as their technical and trusted advisor and advocate from post-sale through renewal and beyond. You will guide them through the journey of meeting and exceeding their ROI goals and drive strong adoption of the...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Everything Full time

    You are here :Home Jobs Customer Success Manager Sydney Jobs In Sydney Australia Customer Success Manager (Sydney) Jobs in Sydney, Australia You are here :Home Jobs Customer Success Manager Sydney Jobs In Sydney Australia Customer Success Manager (Sydney) Jobs in Sydney, AustraliaCanary Technologies is a fast-growing enterprise hospitality technology company...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Everything Full time

    You are here : Home Jobs Customer Success Manager Sydney Jobs In Sydney Australia Customer Success Manager (Sydney) Jobs in Sydney, Australia You are here : Home Jobs Customer Success Manager Sydney Jobs In Sydney Australia Customer Success Manager (Sydney) Jobs in Sydney, Australia Canary Technologies is a fast-growing enterprise hospitality technology...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    Build customer-centric capability and performance within your direct team and also advocate for customer excellence across the business.07th June, 2024 Who are we?Standards Australia (SA) is the peak standards development organisation in Australia, and we are now 101 years old We are going through a massive transformational growth stage.In the last few years...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia PagerDuty Full time

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts We are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team. In this role, you will manage a large...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer successAs the Manager of Customer Success, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...

  • Manager - Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Lloyd Connect Full time

    Lead and mentor Customer Success team of 6 with significant market potential.Previous Customer Success Mgmt.exp in B2 B preferred.Drive growth & market presence.Hybrid ongoing role - 2 days WFH / 3 days in their new Sydney CBD office Lead and mentor Customer Success team of 6 with significant market potential.Previous Customer Success Mgmt.exp in B2 B...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Enable International Full time

    Customer Success Management at EnableEnable believes rebates are essential for creating, maintaining, and growing trading relationships within the supply chain.Rebates enable partners to make informed decisions, benefiting manufacturers, distributors, retailers, and end consumers.Enable fosters a thriving supply chain ecosystem through partner collaboration,...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia SevenRooms Full time

    The Team & RoleSeven Rooms is hiring for a Manager, Customer Success to lead our team of Customer Success Managers in APAC.In this role, you will be responsible for guiding, mentoring, and hiring members of the CSM team, while also providing our clients with a fantastic experience on our platform.You will lead strategic initiatives aimed at maximizing...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia SevenRooms Full time

    The Team & RoleSevenRooms is hiring for a Manager, Customer Success to lead our team of Customer Success Managers in APAC. In this role, you will be responsible for guiding, mentoring, and hiring members of the CSM team, while also providing our clients with a fantastic experience on our platform. You will lead strategic initiatives aimed at maximizing...