Manager - Clinical Services

2 weeks ago

Melbourne, Victoria, Australia Hobson Health Recruitment PTY LTD Full time
Work in a meaningful career and change peoples lives

  • Advanced career development opportunties
  • Award winning work culture

Introduction

Hobson Health are proud to be working in an exclusive recruitment partnership with Australia's leading mental health organisation for people with complex mental health issues.

***
The Role

As the Manager - Clinical Services you will be responsible for leading and managing the frontline team including peer workers and counsellors.

The main function of this role is to ensure that the services team deliver high quality, accessible services for people with complex mental health and that services are delivered in line with policies and procedures.


Working and leading a series of teams, this role will ensure that productivity goals are met, and that risk is escalated and managed appropriately throughout our services.


_Duties include, however are not limited to._
***
Service Management

  • Ensure effective delivery of services within agreed staffing levels
  • Establish and manage rosters for the programs, managing leave and other absences with the support of team leaders
  • Provide direction, line management and support to team leaders and other staff as required
  • Provide daytoday support and guidance to the Services team on managing complex or highrisk client issues.
  • Undertake call monitoring and call coaching to ensure high quality service delivery
  • Develop and implement systems and processes that support the provision of high quality services.
  • Lead implementation of operational plans for the Services team in line with the strategic plan
  • Work with the Monitoring and Evaluation team to collate qualitative and quantitative data to measure the quality of the service and inform service delivery decisions
***
_To be successful in the position, you will have / be;_

  • Demonstrated commitment to trauma informed, recovery oriented, person centred and culturally competent service provision.
  • Demonstrated high level communication and interpersonal skills
  • A proven commitment to ongoing professional development, personal wellbeing and clinical supervision
  • A sophisticated understanding of assessment and support planning, clinical reasoning and goal setting, problem solving, organisational and prioritisation skills
  • Highly developed computer skills and digital service provision skills
  • Demonstrated commitment to cultural diversity and a working knowledge of equity and WHS principles in the workplace
  • Advanced qualifications in psychological therapies, alcohol and other drug, trauma informed care and practice.**:
- desirable**:

  • Suicide related knowledge and training, particularly ASIST training
    desirable:
  • Experience working or volunteering on a digital mental health service or in a similar environment. -**:
- desirable**
Benefits (not limited to)

  • Car allowance and travel reimbursement
  • Highly supportive and committed health team
  • Career advancement options into the executive leaders program
  • Dedicated leadership team with a commitment to make a difference
  • Flexible, family friendly workplace
  • New office with great facilities and technology set up
  • Laptop & iPhone provided
  • Comprehensive Employee Assistance Program
  • A strong team of professionals, a supported family feel service and a share work ethics.
  • An innovative and progressive multidisciplinary team striving to achieve best outcomes for people

Above all else:

A fun, vibrant working culture where people genuinely love their jobs, stay long in their careers and the people that interact with daily.

(Average career tenure is 8-10 years +)

Where to from here? Interviews are taking place immediately, please call for a confidential discussion by contacting

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