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Customer Service Specialist

4 months ago

Sydney, New South Wales, Australia people2people Full time
3 month Temporary position with a potential to extend permanently or contract

  • Fast paced and fun environment
  • Supportive team and training provided
The Company


It's been described by a number of our Customer Service Specialist as the best onboard and training experience for a new role they have EVER experienced.

Come join this leading insurance business, as a customer service consultant to help manage the inbound calls from members. Being the first point of contact for the customers, this is a crucial role within the business. Detailed training and support will be provided to ensure you can be the best at what you do.

The Role

  • Be the key person in connecting with members and handling calls through to resolution
  • Manage the inbound call volume, keeping the member in mind at all times
  • Processing members' insurance estimates and amendments
  • Be actively engaged with members to provide them with accurate and timely information on products/services
  • Have availability to work with a rotating roster between the hours 8am 8pm Monday
  • Friday
Your Skills and Expertise

  • A people person who communicates well, especially over the phone
  • Motivated and strive for excellence in all they do
  • Energised to thrive in a fast paced, fun and supportive team environment
  • Strong with your administrative competencies with high computer literacy in Microsoft suite