Program Leader Information Services V23/8964

1 week ago


Katoomba, New South Wales, Australia Blue Mountains City Council Full time
The purpose of the position is to lead the Information Services team in supporting the

existing technology landscape and delivering contemporary Information & Communications

Technology solutions to evolving business requirements through the planning, procurement,

and implementation of industry best practice communications infrastructure.

  • Strategically lead, coach, develop and manage the technical infrastructure team.
  • Providing expert advice to the manager in relation to IT infrastructure, cyber security,
and cloud computing.

  • Plan, procure, implement, and oversee the management of ICT infrastructure.
  • Ensuring customer service, business continuity, disaster recovery and information
security.

  • Develop policies and procedures to align with technology trends and supporting
organisational work practices.

  • Liaise with internal and external stakeholders to implement industry bestpractice
technology solutions.

**RELATIONSHIPS

Reports to:
(
Position Title)**:Manager Business & Information Systems

Report to:
(
Position Number)
P00010

Staff Responsibility:7

Key Internal Relationships:
BIS Applications Team

Enterprise System Project Team
All other internal customer areas within Council

Key External Relationships:
Government Agencies; Hardware, Software, and
cloud service Providers; Consultants and
Contractors;

WORKING ENVIRONMENT
The position is located in Business & Information Services - Technology Team. This team
manages helpdesk operations, local area and wide area networks; various fixed and mobile
end-user devices, voice and mobile communications, on-premises and cloud-based server
systems and printing.

**KEY RESPONSIBILITIES

  • Strategically lead, coach, develop and manage the technical infrastructure team.
  • Providing expert advice to the manager in relation to IT infrastructure, cyber security,
and cloud computing.

  • Plan, procure, implement, and oversee the management of ICT infrastructure
including End User Computing Devices, Server and Storage systems, Cloud

computing, LAN/WAN/Wi-Fi configuration, Firewalls and Cybersecurity.

  • Implement technologies to ensure high levels of customer service, business
continuity, disaster recovery and information security.

  • Develop policies and procedures to align with technology trend and supporting
organisation work practices.

  • Liaise with internal and external stakeholders to implement industry bestpractice
technology software and hardware solutions.

  • Coordinate ICT projects delivery and initiatives to improve business and service
delivery processes.

  • Develop, implement, and review standard operating procedures and processes.
  • Provide mentoring and coaching to team members.
  • Maintain team engagement and facilitate a culture that reflects the corporate values.
  • Plan, monitor and manage the team to achieve performance targets and business
plan initiatives.

  • Provide high level strategic or specialized advice to Council and/or senior
management.

  • Resolve high level or escalated customer requests, technical requests, and
complaints.

  • Manage the ICT Infrastructure budget, procurement, and ICT asset lifecycle
management.

Team management and quality outcomes

Work collaboratively and contribute to quality outcomes:

  • Manage operational issues and workloads to deliver the service business plan and
contribute to the delivery of the Branch Business plan and priorities.

  • Contribute to the development of the directorate Business plan and assist the Service
Manager to set technological directions and priorities for the service, and council.

  • Regularly review and report on team performance in meeting customer and service
level expectations and where necessary recommend strategies to improve

operational performance.

  • Manage budgets within delegated authority, analyze and monitor budgets and make
recommendations to the Service Manager regarding budget, business, and work

planning for the team.

  • Maintain a close relationship with the Business Team to support the software
systems rollouts and ensure that technology infrastructure is coordinated to achieve

business objectives.

  • Undertake performance management of the technical team and contribute to the
improvement of performance.

  • Liaise with the Service Manager to resolve complex and diverse issues that have a
broad impact on the organisation.

  • Provide authoritative specialist technical advice to the Service Manager and the
organisation.

  • Keep up to date on emerging technology and solutions.

Ethics and safety

  • Act in accordance with the requirements of the law and Council's Code of Conduct.
  • Act in a manner that promotes integrity, ability, judgment, and transparency in
processes.

  • Implement the provisions of EEO, Antidiscrimination legislation and OH&S.

Guiding Principles _(mandatory section do not delete) _

  • We act as one organisation responding to the changing needs of our LGA and
community.

  • We are strategy led, driven by


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