Program Leader Information Services V23/8964
1 week ago
existing technology landscape and delivering contemporary Information & Communications
Technology solutions to evolving business requirements through the planning, procurement,
and implementation of industry best practice communications infrastructure.
- Strategically lead, coach, develop and manage the technical infrastructure team.
- Providing expert advice to the manager in relation to IT infrastructure, cyber security,
- Plan, procure, implement, and oversee the management of ICT infrastructure.
- Ensuring customer service, business continuity, disaster recovery and information
- Develop policies and procedures to align with technology trends and supporting
- Liaise with internal and external stakeholders to implement industry bestpractice
**RELATIONSHIPS
Reports to:
(Position Title)**:Manager Business & Information Systems
Report to:
(Position Number)
P00010
Staff Responsibility:7
Key Internal Relationships:
BIS Applications Team
Enterprise System Project Team
All other internal customer areas within Council
Key External Relationships:
Government Agencies; Hardware, Software, and
cloud service Providers; Consultants and
Contractors;
WORKING ENVIRONMENT
The position is located in Business & Information Services - Technology Team. This team
manages helpdesk operations, local area and wide area networks; various fixed and mobile
end-user devices, voice and mobile communications, on-premises and cloud-based server
systems and printing.
**KEY RESPONSIBILITIES
- Strategically lead, coach, develop and manage the technical infrastructure team.
- Providing expert advice to the manager in relation to IT infrastructure, cyber security,
- Plan, procure, implement, and oversee the management of ICT infrastructure
computing, LAN/WAN/Wi-Fi configuration, Firewalls and Cybersecurity.
- Implement technologies to ensure high levels of customer service, business
- Develop policies and procedures to align with technology trend and supporting
- Liaise with internal and external stakeholders to implement industry bestpractice
- Coordinate ICT projects delivery and initiatives to improve business and service
- Develop, implement, and review standard operating procedures and processes.
- Provide mentoring and coaching to team members.
- Maintain team engagement and facilitate a culture that reflects the corporate values.
- Plan, monitor and manage the team to achieve performance targets and business
- Provide high level strategic or specialized advice to Council and/or senior
- Resolve high level or escalated customer requests, technical requests, and
- Manage the ICT Infrastructure budget, procurement, and ICT asset lifecycle
Team management and quality outcomes
Work collaboratively and contribute to quality outcomes:
- Manage operational issues and workloads to deliver the service business plan and
- Contribute to the development of the directorate Business plan and assist the Service
- Regularly review and report on team performance in meeting customer and service
operational performance.
- Manage budgets within delegated authority, analyze and monitor budgets and make
planning for the team.
- Maintain a close relationship with the Business Team to support the software
business objectives.
- Undertake performance management of the technical team and contribute to the
- Liaise with the Service Manager to resolve complex and diverse issues that have a
- Provide authoritative specialist technical advice to the Service Manager and the
- Keep up to date on emerging technology and solutions.
Ethics and safety
- Act in accordance with the requirements of the law and Council's Code of Conduct.
- Act in a manner that promotes integrity, ability, judgment, and transparency in
- Implement the provisions of EEO, Antidiscrimination legislation and OH&S.
Guiding Principles _(mandatory section do not delete) _
- We act as one organisation responding to the changing needs of our LGA and
- We are strategy led, driven by
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