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Workforce Optimisation Analyst

3 months ago

Brisbane, Queensland, Australia Australian Retirement Trust Full time
Be part of an inclusive and high-performing team

  • Enjoy a rewarding career move with opportunities for development
  • Make a difference with a fund that puts members first

About us


When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia's largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower.

Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.


About the role


To support our success we are looking for a number of new team members to join the Operations team based in Brisbane.

The Operation business unit is responsible for the overall maintenance of members' superannuation accounts throughout their life with Australian Retirement Trust.

As a
Workforce Optimisation Analyst, you will be responsible for the analysis, planning, management, and reporting of workforce management to enable continuous improvement and uplift in operational excellence ensuring benefits are realised, sustained, measured, and reported on an ongoing basis


As a
Workforce Optimisation Specialist, you will be responsible for developing, maintaining, and improving the fit-for-purpose methodology, frameworks, guiding principles, planning and execution of activities identified to deliver operational excellence.

You will ensure that the benefits associated with any uplift in operational excellence are realised, sustained, measured, and reported on an ongoing basis.

Key focus areas include workforce management, strategic business, and financial planning.


Both roles will require you to draw upon your in-depth knowledge of, and experience in the financial services industry, business operations, workforce management, service delivery and business processes to understand and analyse issues that need attention, determine value add solutions, and implement improved operational management practices.

These roles are available as a
permanent opportunities.

We are flexible with location provided you can attend our
Brisbane office at least once a week.

About you
If this is the right role for you, your skills and qualifications will include:

  • Experience in the superannuation industry and understanding of business operational processes is required.
  • Knowledge of appropriate workforce management methodologies.
  • Demonstrated high level skills in stakeholder management and developing trusted and enduring relationships with business clients, including superior consultation, facilitation, proven problemsolving abilities, and change management.
  • Technical knowledge of contemporary business systems environments.
  • Highly developed analytical and organisational mindset together with effectiveness in building and implementing new processes and procedures as required.
  • Demonstrated skill or the ability to acquire the skill in analytical tools and techniques, including modelling of data, systems, people and processes.

How you'll benefit


As part of the Australian Retirement Trust team, you'll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members.

We provide a dynamic and rewarding work environment featuring:

  • Competitive salary, bonus, and super offerings
  • Flexible work arrangements
  • Generous parental leave entitlements
  • A focus on learning and development, including study assistance
  • Volunteer and community service leave
  • LGBTQI + and disability employee networks
  • Wellbeing initiatives including Employee Assistance Program and discounted health insurance
  • An additional leave day each year on top of annual leave.
**Next steps