Data Insight Analyst

7 days ago


Brisbane, Queensland, Australia Suncorp Full time
About the Role

We are seeking a highly skilled Data Insight Analyst to join our Advocacy & Oversight team at Suncorp. As a key member of our team, you will play a critical role in ensuring the quality, accuracy, and integrity of customer feedback data across the Bank.

Key Responsibilities
  • Meet operational and regulatory reporting requirements
  • Work closely with systems and data teams to provide a comprehensive view of data assets
  • Enhance the Bank's understanding of customer complaints by supporting business users and optimising insights generated through various reports
  • Document data dictionary, FAQs, user guides, and maintain content on platforms like Share Point, Confluence, Collibra
  • Articulate business problems and update procedure guides / standard operating procedures (SOP)
  • Support delivery of BAU reports and build and deploy Enterprise-level Tableau dashboards and datasets
Requirements
  • 2+ years of data analyst experience
  • Advanced business intelligence skills (Tableau, dashboard design, deployment, maintenance)
  • Coding knowledge: SQL or Python (desired)
  • End-to-end data journey understanding
  • Experience in Tableau, MS Share Point
  • Proficiency in Word, Excel, Power Point, Outlook, Share Point, Confluence or Collibra
  • Stakeholder influencing ability and change management skills
  • Strong communication for reporting to leadership and external audiences
About Suncorp

We believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.



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