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Workforce Optimisation Specialist Brisbane QLD
2 months ago
We are seeking a highly skilled Workforce Optimisation Specialist to join our Member Operations team at Australian Retirement Trust. As a key member of our team, you will be responsible for developing, maintaining, and improving our operational excellence methodology, frameworks, and guiding principles.
Key Responsibilities- Lead and facilitate workshops with Member Operations staff and other Business units to discuss concepts such as workforce planning, resource management, and strategic business planning.
- Run initiatives and BAU improvement activities aligned to workforce management and resource management and deployment.
- Continued adoption of active workforce management methodologies and the best practice use of enabling tools.
- Analyse and use related data to inform leaders for decision making.
- Ensure the Operations leadership team are enabled to focus on the right balance of cost, quality, and service, through coaching and guidance in the methodology, frameworks, guiding principles, and appropriate activities.
- Act as the critical link between business and key suppliers to ensure that organisational/business needs are understood, agreed by all relevant stakeholders, and appropriate solutions are delivered.
- Support business leaders responsible for engaging front-line staff in the implementation, including coaching and onboarding training, as required.
We are looking for a highly skilled and experienced professional with a strong background in workforce optimisation, operational excellence, and business management. You will have excellent communication and interpersonal skills, with the ability to analyse complex data and develop effective solutions. You will also have a proven track record of leading and facilitating workshops, and a strong understanding of business operational processes.
Requirements- Experience in the superannuation industry and/or understanding of business operational processes.
- Demonstrated skill or the ability to acquire the skill in analytical tools and techniques, including modelling of data, systems, people, and processes.
- Ability to analyse large sets of data to identify patterns, relationships, and trends that can provide valuable insights in order to inform decision making processes.
- Proven ability to effectively plan, prioritise, and manage multiple and competing activities, including leading the work of other change and business resources directly or indirectly as required.
- Active Operations Management (AOM) methodology champion accreditation or ability to acquire.
- Demonstrated high-level skills in stakeholder management and developing trusted and enduring relationships with business clients, including superior consultation, facilitation, proven problem-solving abilities, and change management.
- Superior communication skills; written, verbal, and interpersonal – with a diverse group of people at all levels.
- Proven ability to coach, mentor, and assist others.
