Client Service Manager

1 week ago

Melbourne, Victoria, Australia Cirka Full time

Clear the way for your new role in Client Management & Service Delivery:
We are Cirka, a rapidly growing Australian business.

Over the last 35 years we have developed into a multi-faceted business partner, delivering quality cleaning and facility services at international sporting events, iconic entertainment venues, premium commercial properties and national retailers.


Opportunity for you.


We are looking for a driven and collaborative individual with strong stakeholder management skills to join Cirka as a Client Service Manager.

The Client Service Manager is responsible for managing the cleaning operations and services for a premium commercial building in Melbourne's CBD.

This is a full time and permanent role, reporting to the Portfolio Manager (Commercial) and leading a team of around 20, including cleaners and supervisors.

You will be joining a dynamic and forward thinking management team at this premium building, some of your key responsibilities will include:

Client Service

  • Build and maintain excellent internal and external relationships, leveraging relationships through existing clients and contacts.
  • Identify issues and provide solutions, ensuring actions are completed and followed.
  • Effectively manage all operations, including having a clear understanding of the agreed scope of works and the integrated management plan, which sets out contract specific responsibilities, agreed resources, procedures and practices.

Client Delivery

  • Work according to set budgetary constraints thereby retaining profitability.
  • Complete monthly reporting requirements, as per contractual or business requirements.
  • Conduct cleaning inspections in accordance with agreed inspection plan(s), ensuring outcomes are reported and any actions closed out within agreed timeframes.
  • Ensure safe work practices are followed within the business and that equipment is maintained in a safe operating condition.
  • Review and provide onsite training relating to cleaning methods and standards.

People Management / Leadership

  • Lead, manage and motivate the cleaning service and delivery teams.
  • Manage labour costs through provision of timely and accurate information to ensure employees are paid in accordance with the relevant awards and according to duties/hours of work.
  • Manage, with support from People & Culture team, employee performance and/or conduct issues.
  • Create an environment where team members can suggest new ideas to improve the business.
To be considered for this role it is essential that you can demonstrate the following:

  • Experience of cleaning service operations including contract management, completing regular quality / service delivery inspections.
  • Excellent customer service skills and experienced in working with and resolving issues for employees at all levels within the business.
  • Good understanding of financial processes, including purchasing, managing operations within budget and completing analysis on basic financial data.
  • Experience managing or supervising a team, including the management and coordination of employees through rostering, redeployment, delivering training and toolbox sessions, addressing performance and/or employee issues.
  • Experience in completing audits, hazard identification, risk assessments and incident investigations, with a good understanding of the return to work process and employer's injury management obligations.
  • Strong verbal and written communication skills, and a skilled presenter. Able to work to deadlines, address conflicting priorities to ensure outcomes are delivered.
  • Strong computer skills in Microsoft Office suite and experience working with online document management and auditing systems.
  • Tertiary qualification in Cleaning Operations, management or Training & Assessment is desired but not essential.



NOTE:

All Applicants must have the right to work on a full time (38 hours per week) on an ongoing basis.



CirkaPerks
We treat our people with respect and appreciate their hard work in jobs where expectations are high.

Our team is the centre of our business, and we are continually looking for ways to provide benefits that support your life, not just your working life.


  • Comprehensive TRP (Total Remuneration Package) consisting of base salary + superannuation, participation in Cirka bonus scheme, mobile phone & laptop.
  • Exclusive access to discounts and cashback with 100's of retailers, so you can save money every day.
  • Access to the CirkaPerks Wellbeing Centre where you can access a vast library of fitness videos, healthy recipes and articles to help you, no matter where you are, in your wellbeing journey.
  • Lead your own development with access to CirkaDevelop our online training portal where you can access over 100,000 courses to learn a new skill or expand on your current knowledge.

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