Customer Value Management Manager

2 weeks ago

Sydney, New South Wales, Australia Optus Full time

Customer Value Management Manager:

Date:23 Jun 2023

Location:
Sydney (Macquarie Park HQ), Australia

Company:
Singtel Group

Why Optus?
We are a business fuelled by optimism, unwavering customer focus and a team of amazing people.

And that's where we come in. "
The amazing people" part


We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment.

We are truly a challenger brand, with challenger spirit.

About the role


This role will also be responsible for the commercial health / performance of this base (such as renewal and retention offer performance), understanding how base behaviours contribute to this performance, and how to address these behaviours at scale to improve commercial outcomes.

Part of this will include the leading / executing of post-campaign analyses to understand performance against business case and identify learnings for future improvement.


What makes you perfect for the role?

  • You proactively manage, develop & lead base initiatives and you have worked in a consumer led organisation, even better if it is Telco
  • Demonstrated accountability for outcomes of above initiatives
  • You are a selfstarter with a strong background in CVM and a performancedriven mindset
  • Ability to work at pace with strong attention to detail
  • You are commercial savvy with a strong analytical ability
  • Ability to successfully partner with and influence a wide range of team members across multiple levels of the organisation

Optus is a place where we let you do you.

We offer a range of benefits including:

  • Competitive salary and performance incentives
  • Discounts to Optus products and services, and to over 400 retailers Australiawide
  • Training, mentoring and development opportunities (ask us about OptusU)
  • Up to five days of Volunteer Leave per year
  • A "connected" day for you to use to connect to something you are passionate about
  • Hybrid ways of working
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
  • Sydney Campus; 20mins from CBD, 12mins from Epping via Optus bus
Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn

  • We have a COVID19 Vaccination Policy and require vaccination to enter our workplaces. Please speak to us if you have any questions about meeting this requirement.
LI-TJ1

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