Manager, Customer Value Management Strategy and

2 weeks ago

Sydney, New South Wales, Australia Allianz Australia Full time
Manager, Customer Value Management Strategy and Execution - 12 Month Fixed Term

  • Fully utilise your expertise
  • Leading global insurance organisation
At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flexibility for balance and the support you need.

We know that flexible work comes in different forms, that's why we're embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual.

So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health.

Let's care for everyone's tomorrow so we can create a better future together.


It is an exciting time to join Allianz as we transform our business and focus on simplification, innovation and placing our customers at the heart of everything we do.


About the Role:

Reporting to the Head of Customer Experience and Culture, you will provide Allianz wide strategic leadership of the Customer Value Management Framework, designing a compelling strategy and execution roadmap to help enable our customer growth and retention ambitions.


Other key aspects of the role:

  • Engage with key stakeholders across Allianz to lead the development of the end to end strategy to drive growth and deliver value to our customers through our Customer Value Management Framework
  • Work with key stakeholders across the Enterprise to develop compelling offers and initiatives aligned to our Customer Value Management Framework and our Customer Value Proposition
  • Develop and lead the overall execution plan, working with key stakeholders across the Allianz to bring the initiatives within the Customer Value Management Framework strategy to life
  • Develop measurement frameworks to evaluate the effectiveness of each of the initiatives
  • Work with key stakeholders from the distribution channels to understand the need for system flags and prompts. Partner with IT and articulate to business requirements for this solution, monitoring and tracking progress of the solution development.
  • Develop a comprehensive communication plan to keep key stakeholders across progress and develop a broader communication approach for all of our people, linking progress to our strategy

Important to your success:

  • Proven ability to develop and execute a clear strategy within timeframes
  • Exceptional communication and stakeholder management skills
  • An understanding of and experience in working with segmentation models

What's on offer?


As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and transformation that delivers a tangible and meaningful impact on our people, our customers and our community.

Enjoy a high-trust culture that empowers you to use your skills and abilities to achieve a meaningful impact

Feel supported to give something a go - try different things, take on new responsibilities and explore opportunities

Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes

Let's care for tomorrow. For a career with plenty of room to grow. Care to join us?

LI-AllianzAU

Job Level:

Management

Location:

  • Sydney, NSW, AU, 2000
    Available until:08/05/2023

Area of Expertise:

Strategy / Executive assistant

Unit:

Allianz Australia

Employing Entity:

ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Temporary

ID:

25483

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