Disability Case Officers

2 weeks ago

Greater Adelaide SA, Australia DFP Recruitment Services Full time

Job description:

Two Case Management Officer's roles available with our client, a well-recognised Disability Services Provider, to assist with a backlog of work.

The position will work with customers to provide in home and independent living support.

Key duties

  • Developing and reviewing customer risk assessments
  • Ensuring all records are accurate and up to date
  • Completion of NDIS Progress Reports
  • Developing support plans
  • Identifying strategies to support customer goals and reporting on these
  • Initiating service agreements, schedules of support and understanding NDIS funding and allocation of funds
  • Understanding behaviour support and expertise in working with BPS plans
  • Coordinating the implementation of customer care plans
  • Coordinating and responding to customer care support and care needs eg changes in services, incidents and complaints

Your background

  • Extensive knowledge and experience in case management, understanding the needs of Customers with lived experience in disability, their families and carers.
  • Excellent understanding of relevant legislation and its impact on service delivery and practice including the Disability Act 2006; the National Disability Insurance Scheme and Department of Health and Human Services reporting requirements; statutory regulations; quality and safeguarding standards.
  • Outstanding written communication skills including the ability to write NDIS progress reports
  • Strong customer outcomes focus, confidence and resilience in liaising with internal and external stakeholders in relation to contentious matters.
  • Demonstrated commitment to service performance, evidencebased practice and improving outcomes for Customers.

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