Disability Case Officers

6 months ago


Greater Adelaide SA, Australia DFP Recruitment Services Full time

**Job description**:
Two Case Management Officer’s roles available with our client, a well-recognised Disability Services Provider, to assist with a backlog of work.

The position will work with customers to provide in home and independent living support.

**Key duties**
- Developing and reviewing customer risk assessments
- Ensuring all records are accurate and up to date
- Completion of NDIS Progress Reports
- Developing support plans
- Identifying strategies to support customer goals and reporting on these
- Initiating service agreements, schedules of support and understanding NDIS funding and allocation of funds
- Understanding behaviour support and expertise in working with BPS plans
- Coordinating the implementation of customer care plans
- Coordinating and responding to customer care support and care needs eg changes in services, incidents and complaints

**Your background**
- Extensive knowledge and experience in case management, understanding the needs of Customers with lived experience in disability, their families and carers.
- Excellent understanding of relevant legislation and its impact on service delivery and practice including the Disability Act 2006; the National Disability Insurance Scheme and Department of Health and Human Services reporting requirements; statutory regulations; quality and safeguarding standards.
- Outstanding written communication skills including the ability to write NDIS progress reports
- Strong customer outcomes focus, confidence and resilience in liaising with internal and external stakeholders in relation to contentious matters.
- Demonstrated commitment to service performance, evidence-based practice and improving outcomes for Customers.


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