Call Centre Consultant

2 weeks ago

Essendon Fields, Victoria, Australia Serco Full time
We have 4/5 days a week option available

  • Permanent, ongoing fulltime and parttime role on behalf of Federal Government
  • Great career growth opportunities
Elevate your customer service career with Serco by joining our award-winning Contact Centre team supporting our Federal Government client.

  • Stability: Permanent Full-Time and parttime opportunities
  • Training: 4/6 weeks fulltime PAID training + consolidation
  • Roster: The centre operates between 8:00 am and 11:00 pm Monday to Friday, 8:00 am to 5:00 pm Saturday and Sunday, with the flexibility to work extended hours.
  • Benefits: We offer a range of attractive discounts on products and services. Overtime opportunities and award penalty rates are applicable for late evening and weekend shifts.


Career development is a big opportunity here; a large portion of our support and management roles are occupied by team members who started on the phone in a Customer Contact Officer role.

Join a values-based organisation and do interesting work which matters in helping Australians access essential public services.

We are seeking those with a combination of inbound and outbound customer service skills, so great communication skills coupled with a desire to learn new skills are essential.

About the Role


As a Customer Service professional with Serco, you will be servicing customer inbound calls on behalf of an Australian Government department via our Essendon fields contact centre.

To be considered for this role we require employees to:

  • Be fully vaccinated against COVID-19 (Minimum of Two jabs) to ensure the safety and well-being of our people.
  • Be an Australian Citizen
  • You will also need to complete preemployment checks including relevant security clearances and psychometric profiling

Benefits:

At Serco, we value the unique skills and experiences people bring to our organisation.

We provide a range of benefits to support our paramount commitment to staff well-being, including:

  • Fully paid, comprehensive onthejob training at one of our dedicated training centres
  • Rewards and recognition program, including awards and retail discounts
  • Ongoing training tailored to your personal and career development goals, including opportunities outside your current team or location
  • A friendly and diverse team with inclusivity and care at the heart of everything we do
  • Access to our 24/7 Employee Assistance Program, including immediate mental health and counselling support.
About Us


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.


We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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