Guest Relations Consultant

3 weeks ago

Essendon Fields, Australia AL Essendon Pty Ltd Full time

Vibrant Team Environment & Supportive Management
- Fantastic Career Development Opportunity with a leading Toyota Dealership
- Generous Salary Package & Comprehensive Training

**Are you a bubbly, process driven and experienced Guest Relations professional looking to take your Automotive career to the next level?**

Sound like
**YOU**? Well look no further, we have the perfect role for you

**The Company**

**Airport Toyota** fully advocates and supports the values of Toyota Australia with its Guest focus as well as continual improvement and innovation as one of the most revered Toyota dealerships in Australia. Airport Toyota is led by an empowering and nurturing Management team who motivate, respect and reward their employees...you’ll never want to work anywhere else

**Role**

An exciting opportunity for a passionate, outgoing and energetic phone based
**Guest Relations Consultant **within a successful, supportive team environment where professional service & timely efficient processes are the key elements for our very busy department.

Working as an integral member of our busy Business Development Center, you will provide all of our Guests with an exceptional experience by promptly answering incoming Guest calls, identifying the Guests needs, efficiently booking vehicles in for service appointments, following up, providing solution to customer queries in a prompt manner and liaising with internal departments.

**Your responsibilities will include but not be limited to**:

- Interact & Liaise with Customers by telephone to efficiently book their vehicles in for service appointments.
- Ensure Customer details are updated on Service database as part of booking process.
- Promptly follow up telephone, website and/or digital based Customer enquiries
- Ensure prompt resolutions to any customer concerns or queries
- Ensure all administration & clerical duties are efficiently carried out.
- Professionally Interact with all internal departments and management team.
- Proactively ensure that all Guest needs & expectations are consistently exceeded.

**You**
- A positive bubbly enthusiastic person who enjoys Customer interaction.
- Proven ability to professionally handle high call volumes (80 - 100+ per day).
- A Team player with excellent telephone manner / communication skills
- Personable, Empathic with exceptional listening & influencing ability.
- Fully computer literate with excellent keyboard skills & accuracy.
- Strong attention to detail with excellent administration & data management skills.
- A strong work ethic, calm under pressure, reliable & punctual.
- A quick thinker with pride & belief in your ability to deliver customer service excellence
- Strong time management, multi-tasking and organisational skills
- Desire to learn and develop a rewarding long term career.
- **Verifiable Inbound / Outbound Customer Service Expertise within a Call Centre environment is Essential**

***

**What’s in it for YOU**
- Rewarding Salary Package + Super + Overtime $$
- Fantastic Team Spirit, Work Culture & Management Support
- Comprehensive Training and Development Opportunities
- Employee Recognition Program and Incentives eg. Welcome Gift, Monthly BBQs, Paid Birthday Leave, Free Employee Assistance Program and More

**You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria.**

**Please Note**: Airport Toyota is an Equal Opportunity Employer that embraces and values equality, cultural diversity and inclusion. All shortlisted applicants will be required to undertake pre-employment checks including police and medical checks

  • Customer Relations Consultant

    2 weeks ago

    Essendon Fields, Victoria, Australia AL Essendon Pty Ltd Full time

    Vibrant Team Environment & Supportive Management Excellent Salary Package & Comprehensive Training Personal & Professional Growth OpportunitiesEssendon Mazda are looking for a compassionate, empathetic and organisedCustomer Centric professional to join theirCustomer Relations team who thrives on delivering and exceeding customer satisfaction.The...

  • Sales Consultant

    7 days ago

    Essendon Fields, Australia Eagers Automotive Full time

    Attractive remuneration package & large range of employee benefits - Discounted Gym Memberships + Health Insurance - Amazing work & team culture We have experienced some new and exciting growth and developments within our Dealership and now have an outstanding opportunity for an experienced automotive professional to pursue and develop their career whilst...

  • Sales Consultant

    2 weeks ago

    Essendon Fields, Victoria, Australia Eagers Automotive Full time

    Attractive remuneration package & large range of employee benefits Discounted Gym Memberships + Health Insurance Amazing work & team cultureWe have experienced some new and exciting growth and developments within our Dealership and now have an outstanding opportunity for an experienced automotive professional to pursue and develop their career whilst also...

  • Used Vehicle Sales Consultant

    2 weeks ago

    Essendon Fields, Victoria, Australia AL Essendon Pty Ltd Full time

    Excellent Remuneration Package with Uncapped Commissions $$ Fantastic Culture with a Supportive Team Develop your Skills & Grow with the GroupAre you a motivated and dynamic sales professional looking to take your career to the next level?Join Airport Toyota be part of the Australia's largest multiple Used Vehicle dealerships networkAbout USAs a dealership...

  • Bmw Sales Consultant

    2 weeks ago

    Essendon Fields, Australia Eagers Automotive Full time

    Attractive remuneration package & large range of employee benefits - Discounted Gym Memberships + Health Insurance - Amazing work & team culture We have experienced some new and exciting growth and developments within our Dealership and now have an outstanding opportunity for an experienced automotive professional to pursue and develop their career whilst...

  • Houseman

    4 weeks ago

    Essendon Fields, Australia Yes Hospitality Group Pty Ltd Full time

    Yes Hospitality has been providing outsource services to hotels, apartment, commercial/domestic cleaning in various location in Melbourne since 2011. We provide the finest services to our clients with a passion for work and highly trained staff. We are currently recruiting for permanent part-time Houseman that are available to work in a 5-star hotel. Our...

  • Car Care Consultant

    3 weeks ago

    Essendon Fields, Australia Eagers Automotive Full time

    Join Eagers Automotive, Australia's largest automotive retailer - Attractive remuneration package / Earn the commissions you deserve - Fantastic employee benefits / Access to mental health & well being support **Volvo Cars Essendon is searching for a professional, motivated, and performance-driven Aftercare Consultants to join our Sales Department.** -...

  • Houseman

    2 weeks ago

    Essendon Fields, Victoria, Australia Yes Hospitality Group Pty Ltd Full time

    Yes Hospitality has been providing outsource services to hotels, apartment, commercial/domestic cleaning in various location in Melbourne since 2011. We provide the finest services to our clients with a passion for work and highly trained staff.We are currently recruiting for permanent part-time Houseman that are available to work in a 5-star hotel.Our...

  • Arv - Retrieval Consultant

    2 weeks ago

    Essendon Fields, Australia Ambulance Victoria Full time

    At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our...

  • Arv - Retrieval Consultant

    2 weeks ago

    Essendon Fields, Victoria, Australia Ambulance Victoria Full time

    At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our...

  • New Vehicle Sales Consultant

    1 month ago

    Essendon Fields, Australia AutoLeague Full time

    Generous Retainer + Uncapped Commissions $$$ - Monthly BBQs, Paid Birthday Leave, Free Employee Assistance Program + more! - Essendon Fields Location Sound like **YOU**? Well look no further, we have the perfect role for you! **Your new company** *** A Zoom-Zoom feeling you’ll want to experience over & over again. Our mission is to set ourselves apart...

  • New Car Sales Consultant Mg

    1 month ago

    Essendon Fields, Australia AutoLeague Full time

    Generous Retainer + Uncapped Commissions $$$ - Monthly BBQs, Paid Birthday Leave, Free Employee Assistance Program + more! - Essendon Fields Location Sound like **YOU**? Well look no further, we have the perfect role for you! **Your new company** Essendon Isuzu UTE & MG, where automotive excellence meets unparalleled service and a high-performing culture....

  • Housekeeping Manager

    2 weeks ago

    Essendon Fields, Australia Yes Hospitality Group Pty Ltd Full time

    Housekeeping Manager Yes Hospitality Group is a leading provider of outsourced housekeeping solutions and services to the accommodation industry and commercial cleaning across Melbourne, Sydney, Adelaide, and Brisbane. We are seeking an experienced Housekeeping Manager to oversee and manage our Room Attendants team and ensure the highest standard of...

  • Executive Housekeeper

    3 weeks ago

    Essendon Fields, Australia Yes Hospitality Group Pty Ltd Full time

    Executive Housekeeper Yes Hospitality Group is a leading provider of outsourced housekeeping solutions and services to the accommodation industry and commercial cleaning across Melbourne, Sydney, Adelaide, and Brisbane. We are seeking an experienced Executive Housekeeper to oversee and manage our Room Attendants team and ensure the highest standard of...

  • Service Advisor

    4 weeks ago

    Essendon Fields, Australia AutoLeague Full time

    Attractive Salary + Uncapped Bonuses $$$ - Employee Recognition Program, Paid Birthday Leave, Monthly BBQs & more! - Essendon Fields Location Do you thrive in a dynamic environment with limitless commission potential? Sound like **YOU**? Well look no further, we have the perfect role for you! **Your new company** *** **Airport Toyota** fully advocates and...

  • New Vehicle Sales Consultant

    2 weeks ago

    Essendon Fields, Victoria, Australia AutoLeague Full time

    Generous Retainer + Uncapped Commissions $$$ Monthly BBQs, Paid Birthday Leave, Free Employee Assistance Program + more Essendon Fields LocationSound like YOU? Well look no further, we have the perfect role for youYour new company***A Zoom-Zoom feeling you'll want to experience over & over again. Our mission is to set ourselves apart from others, delivering...

  • Trainee New Vehicle Sales Consultant

    2 months ago

    Essendon Fields, Australia AutoLeague Full time

    Join an immersive training program with new knowledge and skills - Benefit from dedicated industry mentors who will champion you! - Take home a competitive retainer along with commissions Are you ready to ignite your career as an Automotive Sales TRAINEE within our esteemed Essendon Mazda New Vehicle Sales team? **Do You Possess**: A fervent passion for...

  • Service Advisor

    2 weeks ago

    Essendon Fields, Australia AutoLeague Full time

    Monday - Friday (No Weekends) - Employee Recognition Program, Paid Birthday Leave, Free Employee Assistance Prog - Essendon Fields Location **Your new company** Essendon Isuzu UTE & MG, where automotive excellence meets unparalleled service and a high-performing culture. As a proud member of Autoleague, we're dedicated to upholding the core values of both...

  • New Car Sales Consultant Mg

    2 weeks ago

    Essendon Fields, Victoria, Australia AutoLeague Full time

    Generous Retainer + Uncapped Commissions $$$ Monthly BBQs, Paid Birthday Leave, Free Employee Assistance Program + more Essendon Fields LocationSound like YOU? Well look no further, we have the perfect role for youYour new companyEssendon Isuzu UTE & MG, where automotive excellence meets unparalleled service and a high-performing culture. As a proud member...

  • Service Advisor

    2 weeks ago

    Essendon Fields, Victoria, Australia AutoLeague Full time

    Attractive Salary + Uncapped Bonuses $$$ Employee Recognition Program, Paid Birthday Leave, Monthly BBQs & more Essendon Fields LocationDo you thrive in a dynamic environment with limitless commission potential?Sound like YOU? Well look no further, we have the perfect role for youYour new company***Airport Toyota fully advocates and supports the values of...