Operations Centre Coordinator

6 months ago

Essendon, Australia Royal Flying Doctor Service (VIC) Full time

About the role

The Operations Centre Coordinator coordinates non-emergency patient transports, conveying patients with a range of medical conditions in accordance with RFDS policies and procedures and Non-Emergency Patient Transport clinical protocols and regulations. The position contributes to operational communications, dispatch Mobile Patient Care (MPC) crews and supervises the day-to-day running of shifts and manages their welfare and fatigue.

Duties and responsibilities include:

- Dispatching, coordinating and support road personnel
- Receiving incoming calls and/or online bookings and facilitating patient transfers
- Assisting with daily vehicle and equipment servicing issues
- Communicating effectively and providing service recovery
- Maintaining online databases for effective record-keeping and data analysis
- Working collaboratively with the leadership and roster team enabling a positive and efficient patient focused culture and working on short-term scheduling solutions

Qualifications and experience required:

- Previous experience in an organisational or logístical team
- Good knowledge of medical terminology and medical conditions or capacity to gain this knowledge
- Ability to work well under pressure, ability to plan, organise, coordinate, prioritise multiple tasks and solve problems
- Availability to work a 7 day week, 24 hour rotating roster

Mandatory requirements:

- The right to live and work in Australia
- 2 Covid vaccinations + booster
- Annual Influenza vaccination
- Victorian Drivers Licence
- Willing to undertake and National Police Check
- Willing to hold a working with children check (Desirable)

What can working for RFDS offer you:

- Work for Australia’s most reputable charity (11 out of 12 years) and most trusted charity (last 3 years)
- Work for your community providing high-quality non-emergency patient care in an organisation committed to staff and patient safety and wellbeing.
- Generous penalties and overtime allowances
- Access to salary packaging for all employees, including our casuals
- A less stressful environment than in emergency/pre-hospital car

PBA3Profession: #Community_Services, #Operations_Management, #Program_Coordination_and_Management

Sector: #Community_Support_Services, #Health_-_General

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