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Customer Connect Officer
3 months ago
- Start on Tuesday 11th April
- Paying $32.89 p/h + super
This role is to provide where possible, first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council's services.
Key Requirements:
- Experience delivering face to face, phone and online customer service in a large diverse organisation
- Previous contact center experience will be highly regarded
- Experience and passion for delivering an exceptional customer experience and an understanding of the concept of first call resolution
- Accurate and developed typing and communication skills; both verbal and written. This includes high typing accuracy, grammar and spelling
- Experience managing difficult / aggressive customers and trouble shooting complex enquiries
- Valid National Police Check or ability to obtain if successful
If you would like to discuss this role in more detail or discuss other Business Support opportunities within Local Government, please contact:
Madeleine Giani
T:
**All communication will be strictly confidential.
