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Customer Service Administrator

3 months ago

Dandenong, Victoria, Australia Lotus People Full time
Customer Service Administrator

  • Temporary to Permanent
  • Dandenong
  • Circa $33 p/h + Super
  • Immediate Start


Are you a customer service/administrator superstar looking for an exciting role with an industry-leading company? Lotus People are looking for a passionate and dynamic individual to join our client's customer service department (not a call centre) in Dandenong.

This role is Monday to Friday with hours 8:30am-4:30pm.

About the Company:


Our client is a leading company in the industry, specialising in providing high-quality products and services in the construction sector.

They have a strong presence in Australia and are known for their expertise in delivering innovative solutions for various construction projects.

With a commitment to excellence and a focus on sustainability, our client is dedicated to meeting the needs of their customers and driving progress in the construction industry.

Joining their team means being part of a company that values integrity, collaboration, and continuous improvement.

Key responsibilities include:

  • Answering all incoming telephone calls promptly
  • Assisting customers with pricing enquiries, stock availability, forecasting and forward orders
  • Liaising with freight providers for delivery status on orders and proof of delivery
  • Liaising with Branch Logistics for Stock Replenishment, Branch to Branches and Manufacturing
  • Liaising with Branch Logistics and Customers to process Back Orders and noncollected orders
  • Monitoring Back Order Lines and Open Sales Order Lines daily
  • Attending to Counter Sales (direct customers only) promptly
  • Processing all orders prior to cut off time
  • Coordinating deliveries, as per schedule
  • Providing a basic level of Technical Assistance to Customers
  • Processing Invoices and Credits
  • Opening incoming mail and distributing accordingly in the morning
  • Replenishing literature on a monthly basis
To be successful in this role, you will have:

  • At least 1 year of customer service experience in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Good computer skills and a working knowledge of all Microsoft packages
  • Experience using SAP would be an advantage
  • Availability to start work immediately