Customer Success Executive

2 weeks ago

Sydney, New South Wales, Australia GlobalData Full time

Overall Objective:

To work as part of the growing Customer Success function,to support and develop strong relationships with our existing clients within our Healthcare division.

The role will focus on delivering exceptional experience for our clients.

_Responsibilities:
_

  • Develop bestinclass customer relationships through an understanding of our customers' business challenges and fit for GlobalData's range of unique products and services.
  • Champion a culture of customer success within the division through delivering high levels of clientside activity and understanding through activities such as impactful training, webinars, and user content promotion in English and Korean
  • Working closely with the account management team to align on strategy
  • Drive renewal rates, business growth and longerterm customer partnerships.
  • Be the voice of the customer for continuous product enhancement and usability, alongside delivering client usecases for our crossvertical content & positioning to differentiate and grow clientside relationships.
  • Deliver clientside workshops to engage & embed all aspects of our services into the relevant stakeholder groups.

Required Skills / Attributes:

  • Minimum 12 years' experience in a customerfacing account management/customer success / client services role
  • Native proficiency in any of the languages (Chinese, Korean & Japanese)
  • Demonstrated passion for customer success and Healthcare/ Medical Industry
  • Strong empathy for customers and passion for growth
  • Demonstrated intellectual curiosity
  • Excellent oral and written communication skills
  • Demonstrated ability to meet deadlines and have excellent attention to detail
  • Well defined prioritisation and organisational skills
  • Ability to collect and analyse information, problemsolve, and make decisions
  • Salesforce and Microsoft Office experience
English and Korean Mandatory

Salary:
$75,000.00 per year

Benefits:

  • Referral program

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Sydney, NSW 2000: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

  • Australia (required)

Work Location:
In person

  • Senior Customer Success Executive

    2 weeks ago

    Sydney, New South Wales, Australia Cint Full time

    Job DescriptionThe OpportunityThe Senior Customer Success Executive is focused on building a positive experience for our Informed certified brands by offering outstanding service, attention to detail, and exemplary communication. Working closely with the Account Management and Compliance teams to onboard customers, ensure compliance with a goal of customer...

  • Customer Success Executive

    2 weeks ago

    Sydney, New South Wales, Australia Sleek Corp Full time

    is on a mission to revolutionise how entrepreneurs operate their businesses. We want to give business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business.We are a team of 400+ Sleekers from 18 countries, with offices in Australia , the United Kingdom , Singapore and Hong Kong committed...

  • Head of Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Education Perfect Full time

    As the Head of Customer Success, you will be responsible for leading and driving the overall customer success strategy for EP on a global scale. Your primary focus will be on ensuring customer satisfaction, retention, and expansion by developing and implementing effective customer success programs and initiatives. You will collaborate with cross-functional...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia DocuSign Full time

    Company Overview:DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world's #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...

  • Client Success Executive

    2 weeks ago

    Sydney, New South Wales, Australia InMoment Full time

    Client Success ExecutiveYOUR OPPORTUNITYDo you want to work in tech and help clients improve their customer experience? Here's an opportunity to work with the leading agency in the industry, who have a track record of helping businesses transform around experience improvements.WHO WE AREAt InMoment, we have a saying: #OwnTheMomentsThatMatter. And we live it...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Medium Full time

    Walk Me pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world.Through Walk Me's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Medium Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...

  • Executive Manager/senior Manager, Payments Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia EFinancialCareers Ltd. Full time

    Executive Manager/Senior Manager, Payments Customer Success Executive Manager/Senior Manager, Payments Customer Success Commonwealth Bank of Australia Sydney, Australia Executive Manager/Senior Manager, Payments Customer Success Commonwealth Bank of Australia Sydney, Australia Posted 2 days ago Permanent Competitive Executive Manager/Senior Manager, Payments...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    Manager, Customer Success: Sydney Sales & Success Leadership & Support / Fulltime Permanent / Hybrid SafetyCulture is a customer and productled SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety,...

  • Head of Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Reejig Full time

    Company DescriptionImagine a world where Monday blues are a thing of the past. Where redundancies provide real opportunities to pivot. And where everyone can shape a career meaningful to them.At Reejig, we think everyone deserves to fulfil their career potential. Our AI helps companies adapt and grow, making it easy for HR teams to see their entire talent...

  • Client Success Executive

    2 weeks ago

    Sydney, New South Wales, Australia InMoment Full time

    YOUR OPPORTUNITYDo you want to work in tech and help clients improve their customer experience? Here's an opportunity to work with the leading agency in the industry, who have a track record of helping businesses transform around experience improvements.WHO WE AREAt InMoment, we have a saying: #OwnTheMomentsThatMatter. And we live it As a team, we recognise...

  • Customer Success Architect

    2 weeks ago

    Sydney, New South Wales, Australia Neo4j Inc Full time

    A Customer Success Architect (CSA) at Neo4j is a trusted technical advisor and advocate for our customers. Your primary objective is to ensure the success of our customers by providing technical guidance over Neo4j's product features, solutions and best practices . At the same time, you will also partner with Neo4j's CSMs and cross functional teams such as...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Darktrace Full time

    Qualifications & Experience:You have 4+ years of sales or customer success experience, with a proven track record of managing customer relationships and driving renewals.You have 1-2+ years of management experience with a proven track record of driving successExceptional communication, negotiation, and presentation skills.You lead effectively in a highly...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Workiva Full time

    Job Summary:Workiva Customer Success Managers (CSMs) are a critical part of our customer-facing team. The CSM serves as the primary point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes, and identifying opportunities for growth within their named accounts post-sale. As a CSM, your primary mission will be to...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Box Full time

    WHAT IS BOX?Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with organisations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as...

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Freshworks Full time

    Company DescriptionAbout FreshworksFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Teradata Full time

    Customer Success Manager Location: Sydney NSW, Australia Requisition Number: External Description: What You'll Do The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across...

  • Head of Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Cora Group Full time

    Join one of Australia's fastest growing 4th Party Logistics (4PL) organisations.We create clever solutions for complex logistics.Our customers have broad logistics requirements and seek our help to manage the "last mile" of their supply chain. We do this by designing solutions which involve a combination of carriers and services, complemented by our customer...

  • Executive Manager/Senior Manager, Payments Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia CommBank Full time

    Payments Customer Success supports three key functions: Development and implementation of our Customer Success strategy to help drive growth and customer satisfaction in our payment products Optimise engagement with frontline and transaction banking specialists to help drive customer outcomes and portfolio growth. This includes being the single point of...