Customer Success Manager

2 weeks ago

Sydney, New South Wales, Australia DocuSign Full time

Company Overview:

DocuSign helps organizations connect and automate how they agree.

Our flagship product, eSignature, is the world's #1 way to sign electronically on practically any device, from virtually anywhere, at any time.

Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives.


What You'll Do:


The Customer Success Manager (CSM), is a high-energy strategy-focused customer advisor responsible for a portfolio of selected companies and/or partners, driving return on our customers' investment in the DocuSign Agreement Cloud and unlocking further modernization across their system of agreement.

The CSM will define, develop and execute effective customer adoption and success strategies. And work either directly with or through and with partners to drive successful customer outcomes and business opportunities.

The CSM is able to discuss and advise on core functionality and features beyond the fundamentals, and the art of what is possible.

Working with resources across the Customer Success organisation and DocuSign, the CSM helps customers realize business results by serving as the post-sale conduit for our customers.

This position is an individual contributor reporting to Director, Customer Success, APJ and is designated Flex.

Responsibility

  • Serve as a thought leader, customer advocate and partner to DocuSign's most strategic customers
  • Develop and execute success plans in collaboration with Sales, Business Development and Customer Success partners to reflect a holistic path to a modernised system of agreement
  • Analyse usage patterns to provide insights and guidance to both customers and partners (about their customers)
  • Liaise between customer and internal teams at DocuSign
  • Share best practices with partners working directly with DocuSign customers
  • Gain consensus with key customer and partner stakeholders
  • Measure the results of executed strategies to determine their efficacy
  • Drive crossfunctional opportunities for adoption growth
  • Deliver adoptionrelated insights and readouts of specific customer outcomes
  • Review adoptionconsumption results with partners for shared DocuSign customers
  • Propel execution of "Success Plan" and associated customer interactions
  • Identify customer resource requirements and dependencies and address gaps
  • Work with partners as applicable to help them help customers remediate and/or grow
  • Collaborate and communicate with Sales/Support/Partners to ensure alignment on plans
  • Drive transparency of current execution states for the assigned portfolio

What You Bring:

Basic

  • BA/BS degree or equivalent work experience
  • 8+ years of customerfacing experience developing and delivering Customer Success strategies and/or consulting with large global organisations
  • Experience working with senior (up to and including C-Level) stakeholders in large enterprise organisations
  • Experience in Cloud Services such as SaaS, PaaS, and IaaS

Preferred

  • Experience with enterprise platforms such as ECM, Document Management, Contract Management, or BPM systems
  • Project management, business process reengineering and change management methodology knowledge and/or firsthand experience
  • Salesforce experience
  • Excellent written and verbal communication skills
  • Ability to conduct value analysis around ROI
  • Subject matter expertise in at least one industry. This should include fluency in any regulatory or compliance requirements.
  • Selfmotivated, highly collaborative, creative, goal
- and growth-oriented, and team-centric

  • Ability to build effective strategy (with our customers, partners and internally) and couple it with execution
  • Ability to interact with and influence all levels from individual contributors to executives
  • Proven record of meeting performance goals

Life At DocuSign:

Working here


DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.

You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal.


We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.

Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.

And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Our global benefits:

Paid time off:

  • Take time to unwind with earned days off, 10+ paid holidays, volunteer days and other programs

Paid parental leave:

  • Take up to six months off with your child after birth, adoption or foster care placement

Full health benefits:

  • Options for 100% employerpaid he

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Basware Full time

    Manager, Customer SuccessJoin our team at Basware and lead the charge in driving customer successAs the Manager, Customer Success, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes.This role is for you, who has people management experience, and a background in value...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Reveal Full time

    Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal's software platform.As a member of Reveal's Customer Success team, you will build relationships, understand customer objectives and challenges, determine, and mitigate customer risk, and identify product adoption and upsell opportunities. The...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Reveal Full time

    Position:Customer Success ManagerReports To:VP Customer Success***Location:Sydney, AustraliaJob OverviewThe Customer Success Manager is responsible for helping customers obtain the most value from Reveal's software platform. As a member of Reveal's Customer Success team, you will build relationships, understand customer objectives and challenges, determine,...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia hatch Full time

    This is a Customer Success Manager role with Instant based in Sydney, Australia Instant --Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically less than 2 years of experience is required.More About The Customer Success Manager Role At InstantInstant is looking for a highly collaborative and...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    Manager, Customer Success: Sydney Sales & Success Leadership & Support / Fulltime Permanent / Hybrid SafetyCulture is a customer and productled SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety,...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Teradata Full time

    Customer Success Manager Location: Sydney NSW, Australia Requisition Number: External Description: What You'll Do The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Basware Corporation Full time

    Applications are considered on a rolling basis Join our team at Basware and lead the charge in driving customer successAs the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes.This role is for you, who has people...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia LSEG (London Stock Exchange Group) Full time

    At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our Desktop Solutions through the customer...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Weel Full time

    Customer Success ManagerAs a Customer Success Manager at Weel, you will create exceptional experiences and sustained value for Weel customers by acting as their technical and trusted advisor and advocate from post-sale through renewal and beyond. You will guide them through the journey of meeting and exceeding their ROI goals and drive strong adoption of the...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Everything Full time

    You are here :Home Jobs Customer Success Manager Sydney Jobs In Sydney Australia Customer Success Manager (Sydney) Jobs in Sydney, Australia You are here :Home Jobs Customer Success Manager Sydney Jobs In Sydney Australia Customer Success Manager (Sydney) Jobs in Sydney, AustraliaCanary Technologies is a fast-growing enterprise hospitality technology company...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Everything Full time

    You are here : Home Jobs Customer Success Manager Sydney Jobs In Sydney Australia Customer Success Manager (Sydney) Jobs in Sydney, Australia You are here : Home Jobs Customer Success Manager Sydney Jobs In Sydney Australia Customer Success Manager (Sydney) Jobs in Sydney, Australia Canary Technologies is a fast-growing enterprise hospitality technology...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    Build customer-centric capability and performance within your direct team and also advocate for customer excellence across the business.07th June, 2024 Who are we?Standards Australia (SA) is the peak standards development organisation in Australia, and we are now 101 years old We are going through a massive transformational growth stage.In the last few years...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia PagerDuty Full time

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts We are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team. In this role, you will manage a large...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer successAs the Manager of Customer Success, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...

  • Manager - Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Lloyd Connect Full time

    Lead and mentor Customer Success team of 6 with significant market potential.Previous Customer Success Mgmt.exp in B2 B preferred.Drive growth & market presence.Hybrid ongoing role - 2 days WFH / 3 days in their new Sydney CBD office Lead and mentor Customer Success team of 6 with significant market potential.Previous Customer Success Mgmt.exp in B2 B...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Enable International Full time

    Customer Success Management at EnableEnable believes rebates are essential for creating, maintaining, and growing trading relationships within the supply chain.Rebates enable partners to make informed decisions, benefiting manufacturers, distributors, retailers, and end consumers.Enable fosters a thriving supply chain ecosystem through partner collaboration,...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia SevenRooms Full time

    The Team & RoleSeven Rooms is hiring for a Manager, Customer Success to lead our team of Customer Success Managers in APAC.In this role, you will be responsible for guiding, mentoring, and hiring members of the CSM team, while also providing our clients with a fantastic experience on our platform.You will lead strategic initiatives aimed at maximizing...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia SevenRooms Full time

    The Team & RoleSevenRooms is hiring for a Manager, Customer Success to lead our team of Customer Success Managers in APAC. In this role, you will be responsible for guiding, mentoring, and hiring members of the CSM team, while also providing our clients with a fantastic experience on our platform. You will lead strategic initiatives aimed at maximizing...