![BDO Australia](https://media.trabajo.org/img/noimg.jpg)
IT Service Desk Technician
2 weeks ago
Current opportunity
We have an opportunity for an IT Service Desk Technician to join our team in Brisbane. This position will act as a first point of contact for our BDO team members in efficiently resolving IT issues and service requests. Working within our service management processes, you will effectively classify, prioritise, resolve or escalate requests with the highest level of service and professionalism.
Some of your key responsibilities include:
- Accurate recording of client and incident details and troubleshooting their progress;
- Initial investigation of incidents and service requests;
- Resolution or escalation of incidents and service requests, often using automated or documented processes;
- Monitoring of incidents and requests and liaising with support teams to drive resolution and maintaining communication with relevant stakeholders;
- Setting up and exiting employees, including asset issuing, training and recovery;
- Providing training in the operation of IT assets and services; and
- Documenting records to identify issues, known errors and related procedures
- Demonstrating professionalism and a high level of customer service at all times
What you'll need to succeed
- Tertiary qualifications in Information Technology or a related discipline (eg. TAFE or University degree);
- Knowledge of Microsoft Operating Systems (eg. Windows 10, Windows Server 2016/2019);
- Knowledge of MS Office productivity and communication technologies (eg. MS Office/Teams etc).
- ITIL certified, desirable
What we will offer you
BDO offers professional development, collaborative culture, workplace flexibility, global career growth opportunities and an industry-competitive salary package.
We are committed to building your technical, advisory, leadership, and management skills, and balance work with promoting health, wellbeing, workplace giving and social activities. At BDO, we want you to enjoy what you do and the community of colleagues and clients you work with.
As a firm, we embrace an inclusive culture and value the difference and unique perspective of every individual. We are proud to be named an Inclusive Employer for by Diversity Council Australia (DCA).
About BDO
BDO is a trusted adviser to clients looking for audit, tax and advisory services. As one of the world's leading audit and accounting organisations, we have clients of all types and sizes across an array of industry sectors.
Our values are at the core of who we are and how we work with each other and with our clients. These values are the foundation of what we deliver, IDEAS | PEOPLE | TRUST. This is about delivering ideas and advice that create value; quality-driven people who are motivated by providing exceptional client service; and being trusted to get the job done. Learn more about BDO.
To submit your application please click Apply Now or for further information please contact Brett Beauchamp on
Learn more what we offer at BDO.
IDEAS | PEOPLE | TRUST
BDOCareers
#LI-BB1
#LI-Hybrid
-
Service Desk Team Lead
2 weeks ago
Brisbane, Queensland, Australia Brennan IT Full timeWhy work for Brennan?At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of...
-
1st Line Service Desk Technician
2 weeks ago
Brisbane, Queensland, Australia PHMG Full timeRole: 1st Line Service Desk Technician Location: Brisbane Package: $76, PHMG is the world's leading audio branding agency, working with more than 36, clients in 39 countries. Globally renowned brands including Audi, Adidas and Coca-Cola trust us to make them sound as good as they look, as well as thousands more SMEs. Our success is all down to...
-
Service Desk IT Support Technician
2 weeks ago
Brisbane, Queensland, Australia Network Technologies Queensland Full timeThe Company:Based in Brendale, we are recruiting for Service Desk Technicians to join our Service Desk team, providing 1st and 2nd level IT supportWe provide a dynamic work environment and are committed to the growth and development of everyone working on the team.At Network Technologies Queensland you would be part of an innovative team striving to deliver...
-
1st Line Service Desk Technician
2 weeks ago
Brisbane, Queensland, Australia PHMG Careers Full timeRole:1st Line Service Desk TechnicianLocation: BrisbanePackage:$76,000PHMG is the world's leading audio branding agency, working with more than 36,000 clients in 39 countries. Globally renowned brands including Audi, Adidas and Coca-Cola trust us to make them sound as good as they look, as well as thousands more SMEs. Our success is all down to the talented...
-
Service Desk Analyst
2 weeks ago
Brisbane, Queensland, Australia Hudson Full timeJob Title: Service DeskLocation: Fortitude ValleyJob Type: Full-Time (3-Month Contract) with potential for extensionExperience: Minimum 5 years in a similar roleWe are currently looking for a skilled Service Desk Officer to join our team on a 3-month contract, with the possibility of further opportunities. In this role, you will be instrumental in providing...
-
Service Desk Officer
2 weeks ago
Brisbane central business district, Queensland, Australia Clicks IT Recruitment Full timeClicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT support to their staff and pride themselves on their quality of service.Currently they are looking for two Service Desk Analysts to join their team that is currently working from the CBD. These will be a 12 month contracts with the strong possibility...
-
Service Desk Analyst
2 weeks ago
Brisbane, Queensland, Australia Clicks IT Recruitment Full timeClicks IT Recruitment is proud to be working with a privately owned transportation and logistics company with a strong 70 year history.They are currently looking for a Level 1-2 Help Desk Officer to join their IT Support team that provide over 500 end users.This role will see you act as the first point of contact and work towards providing timely resolutions...
-
Service Desk Analyst
2 weeks ago
Brisbane, Queensland, Australia Hudson Australia Full timeJob Title:Service DeskLocation:Fortitude ValleyJob Type:Full-Time (3-Month Contract) with chance of extension and permancyExperience:Minimum 5 years in a similar roleWe are currently seeking a skilled and experienced Service Desk Officer to join our clients team for an initial 3-month contract and contribute to the to delivering expetional customer...
-
IT Service Desk Team Leader
2 weeks ago
Brisbane, Queensland, Australia Watpac Full timeBESIX Watpac have an exciting opportunity for an experienced IT Service Desk Team Leader to join our Information Technology team based in Fortitude Valley (walking distance to the Valley Train Station). You will be responsible for improved business outcomes through management of the IT Service Desk team.The key responsibilities of this position...
-
Junior Service Desk Technician
2 weeks ago
Brisbane, Queensland, Australia First Focus Full timeFirst Focus has just started the hunt for a new junior Service Desk professional to join our Bentley team, supporting a wide range of customer's technical environments across and even broader range of technologies. First Focus are the #1 MSP in Australia and have spent the last few years building resources, promotion opportunities and paths to provide the...
-
Service Desk Manager
2 weeks ago
Brisbane, Queensland, Australia Saul Recruitment Full timeA well-established and rapidly growing IT company supporting clients across Australia:- A real Aussie success story**:You will be responsible for leading, supporting and training the technical team:- Work in a professional, collaborative and highly-skilled team of engineers:- Very supportive management style and culture:- Training and Development:- $120-150k...
-
IT Service Desk Analyst
2 weeks ago
Brisbane, Queensland, Australia Novotech Asia Full timeAbout NovotechNovotech is the Asia-Pacific CRO designed for biotech, accelerating clinical development via cutting-edge technology to improve patient lives.Working in a fast-paced and adaptable environment, we strive to set the benchmark for both business and clinical trial performance across all clinical trial phases and therapeutic areas.Our people are...
-
Ict Service Desk Technician
2 weeks ago
Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full time12 month fixed term contract, full-time Brisbane CBD + WFH work/life balance Work for a leading notforprofit and make a difference to peopleWant to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people's lives every day.At CPL, we all have an important role...
-
Ict Service Desk Technician
2 weeks ago
Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full timePermanant, Full-time, Brisbane CBD + WFH flexibility Competitive salary + tax savings approx $5000 / yr Work for a leading notforprofit and make a difference to people Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people's lives every day.At CPL,...
-
Ict Service Desk Technician
2 weeks ago
Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full time12 month fixed term contract, full-time Brisbane CBD + WFH work/life balance Work for a leading notforprofit and make a difference to peopleWant to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people's lives every day.At CPL, we all have an important role...
-
IT Service Desk Officer
2 weeks ago
Brisbane, Queensland, Australia Halcyon Knights Full timeContract to Perm Opportunity Plenty of parking onsite Opportunity to support a national construction companyOur client is a National Civil Construction company and they are seeking an experienced IT Service Desk Officer to join their team on an initial contract basis, with view to go permanent after a few months. As the IT Service Desk Officer, your primary...
-
Service Desk Officer
2 weeks ago
Brisbane, Queensland, Australia Modis Full time12 months contract must have technical knowledge background to work within a dynamic team environment.Service Desk Officer 12month contract Customer service experience working in a large Queensland government department Experience with Ivanti Service Manager Service Desk software or similarAre you an experienced Service Desk Officer with experience in...
-
Service Desk Analyst
2 weeks ago
Brisbane, Queensland, Australia Icon Group Full timeService Desk Analyst (Help Desk) - Icon Group, South Brisbane Information Technology Brisbane Full Time Icon Group Information Technology Brisbane Full Time Icon Group Service Desk Analyst – Icon GroupJoin our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide...
-
Service Desk Officer
2 weeks ago
Brisbane, Queensland, Australia Hudson Australia Full timeKEY RESPONSIBILITIES:- Service Desk Experience: Utilize your service desk experience to promptly address and resolve technical issues raised by end-users.- User Access Management: Complete user access requests to various systems, ensuring security and compliance standards are maintained.- ITIL Processes: Follow ITIL processes in service desk management to...
-
Service Desk Operator
2 weeks ago
Brisbane, Queensland, Australia Synergy Placements Pty Ltd Full timeSynergy Placements is partnering with a QLD Government Department to help source for their service desk operator team.Role Duties Customer service experience working in a large Queensland government department Extensive experience with Ivanti Service Manager Service Desk software Extensive experience with PureCloud call management software Extensive...