Enrolment Support Officer

1 week ago

Greater Adelaide SA, Australia Australian Institute of Business Full time

Join the Australian Institute of Business:

Australian Institute of Business (AIB) is a registered higher education provider offering a range of high quality tertiary programs including Australia's most popular online MBA, the Fast-Track MBA.


With almost 40 years of history, including 15 years of online education, we are one of the most established private education institutions in Australia.

We were Australia's first private provider accredited to offer the full range of business degrees, including Master of Business Administration (MBA), Doctor of Business Administration (DBA) and the prestigious Doctor of Philosophy (PhD).

AIB is made up of a diverse, driven and achievement-oriented group of people inspirited by our five key values:

  • Be student focused
  • Be bold
  • Be accountable
  • Be curious
  • Be you


Working at AIB is a truly fulfilling and rewarding experience, as we work to make a real difference in the lives of our students.

Our staff have the great privilege of being able to celebrate with the AIB community at graduations and other events and see firsthand how an MBA has transformed not only their careers but their lives.


AIB has a strong focus on research and learning, and we are committed to enabling the continuing development of our staff to expand their knowledge and skills.

Development opportunities include conferences, training programs, and formal study, including undertaking an MBA while working at AIB at a discounted rate.


We believe that a healthy work-life balance is key to productivity, creativity, and most importantly the wellbeing of our staff so we offer flexible work arrangements to suit individual needs.

We are also committed to achieving equal opportunity and diversity in the workforce, and to providing a safe and inclusive work environment.


Enrolment Support Officer

ABOUT THE ROLE


We currently have an excellent opportunity for a result driven, student orientated individual to join our Enrolment Support team You'll play a pivotal role in student engagement and retention.


ABOUT YOU

  • Previous experience in customer retention.
  • Customer service and sales experience.
  • Proven ability to develop and maintain effective relationships.
  • Experience in outbound calling.
  • Previous roles in customer retention.
  • Strong verbal and written communication skills.
  • Ability to work autonomously within a small team environment.
  • Excellent knowledge of relevant systems, processes, and regulatory requirements.
  • Skilled in objection handling.
  • Organisational and time management skills
  • Positive attitude and high emotional intelligence.
  • Commitment to enhancing team culture and AIB values.
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