Client Engagement Specialist

1 week ago

Sydney, New South Wales, Australia Gartner Full time

Description:


What makes Gartner a GREAT fit for you? When you join Gartner, you'll be part of a fast-growing team that helps the world become smarter and more connected.

We're the world's leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can't find anywhere else.

Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

What you'll do:

  • Accountable for content knowledge expertise in assigned technology area(s)
  • Collaborate with internal business partners such as Sales and Research Analyst community to better understand client/prospect/vendor needs.
  • Stay up to date on assigned core topics, published research and analyst agendas to enhance ability to service Inquires, Proof of Concepts (POC) and Vendor Briefing (VB) requests.
  • Responsible for verifying that the client/prospect/vendor requests meet the minimum criteria for service and support in adherence to standard Gartner policies.
  • Provide the Research Team Manager and/or the analyst with detailed insight in advance of the client/prospect/vendor engagement to ensure they are prepared and set up for success.
  • Build and maintain strong relationships with Analysts, Sales, Client Partner Group and Vendor/Analyst Relations community to increase effectiveness in the role.
  • Utilizes Senior RCS and RES Managers as a point of escalation for problematic requests or unknown topical coverage areas

What you'll need:

  • Must be fluent in English at a business level
  • Bachelor's degree preferred AND 3 years work experience in a service oriented role; preferably one involving heavy phone interaction with clients
  • Proven ability to build strong client relationships based on valueadd service
  • Proven ability to influence others
  • Evidence of overachieving goals (top 20% performer)
  • Positive attitude towards KPIs and targets

Who you are:

  • Excellent oral and written communication skills
  • Well defined time management and organizational skills
  • Demonstrated intellectual curiosity/inquisitive nature
  • Technology knowledge preferred
  • Demonstrated ability to work well under pressure
  • Demonstrated ability to adapt to change and in a fast pace environment
  • Evidence of positive attitude towards challenges and ability to problem solve

What we offer:

In addition to an outstanding work environment with rapid advancement potential, Gartner associates in Products & Services enjoy exceptional compensation and benefits, including:

  • Competitive base salary
  • Performancebased incentives
LI-MA2

Who are we?
At Gartner, Inc

(NYSE:

IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization's mission-critical priorities.

We've grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.


What makes Gartner a great place to work?
Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year.

We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index.

Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1.

When you join our team, you'll have access to a vast array of benefits to help you live your life well.

These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities.

Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.


The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Job Requisition ID:88164

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