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Client Engagement Lead

3 months ago

Sydney, New South Wales, Australia Employsure Full time
  • Join a Global Industry leader who is on a high growth trajectory
  • Excellent salary package including personal bonus
  • Exceptional career trajectory role

Peninsula Employsure isn't just another workplace – it's a dynamic, family-run business with over 3500 employees and a global reach.

At Peninsula Employsure, we strive to be better every day. Our WHY is our driver, which is to support the ANZ marketplace with comprehensive support across an ever changing and complex landscape of HR & WHS.

There has never been a more exciting time than NOW to join our team.

Due to continued growth of our business, we have a fantastic new role for a Client Engagement Lead to join our team. The key purpose of this role is o support the success of the client journey and enhance client engagement

Day to day you will be responsible for:

  • Re-energising underutilised client relationships, maximising their service value.
  • Designing and executing targeted activation campaigns, eliminating roadblocks and boosting service usage.
  • Leveraging data insights to optimize our offerings, ensuring clients consistently thrive.
  • Proactively identify trends impacting engagement and create data-driven strategies for long-term client success.
  • Providing insightful reports for senior management, driving impactful decisions.
  • Cultivate a high-performing team through leadership, coaching, and development initiatives.
  • Champion the evolution of onboarding and engagement strategies, delivering exceptional client experiences.
  • Embrace a forward-thinking mindset, strategically planning to anticipate evolving client needs and market trends.

Let's talk about:

  • You will have excellent leadership skills and the ability to motivate and guide a team.
  • You will have experience in salesforce and ideally Marketo or an automation platform
  • Exceptional communication skills and the ability to multitask and prioritise effectively
  • You will have keen eye for detail and thrives in a fast-paced environment.
  • You have been in a similar role and can demonstrate business improvements & success.

Why Join Us?
We believe everyone has the capacity to be better every day. That is why we are passionate about creating a work environment that enables our people to achieve their best – personally and professionally.

We're a family-run business, who are incredibly ambitious and constantly expanding. With the ability to move quickly, innovate and inform, we can promise you'll enjoy every single day

Working with us is pretty cool (if we do say so ourselves), Some of the benefits include:

  • Access to discounted private Health Insurance
  • Company Profit Share based on business performance.
  • Birthday & Volunteer Leave
  • "Snack-Sure" – it's like our very own 7-11 to keep you hydrated and energised throughout the day.
  • Our Famous Tea Trolley – hot drinks & afternoon tea delivered to your desk bi-weekly.
  • Daily seasonal fruit and all-day breakfast bar
  • Monthly catered social events & drinks trolleys

This is more than just a job; it's an opportunity to make a real impact on the business community across the ANZ Region.

Peninsula Employsure is committed to nurturing a diverse and vibrant workplace. We support equal opportunities and welcome applications from people of culturally diverse backgrounds, people who identify as LGBTQI+, people of Aboriginal and Torres Strait Islander origin, as well as people with disabilities.