Client Engagement Coordinator

1 week ago

Sydney, New South Wales, Australia MinterEllison Full time

Location:
Sydney, Brisbane, Canberra, Melbourne

Contract Type:
Permanent

MinterEllison is one of Australia's largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character.

Who we are
Our purpose is to create sustainable value with our clients, people and communities.

That means we have a proud history of providing excellence to clients, nurturing our people and giving back to the communities in which we live and work.


How we work
We value excellence, curiosity and collaboration. Clients rely on us for our responsive, commercial approach.

Our clients include government departments and agencies, private and publicly listed companies, and small and large businesses in Australia and overseas.


Our Team
Our Client Engagement team sit within our broader Clients and Market Growth group at MinterEllison.

The team is responsible for the successful evolution of our Client Engagement Innovation Program from beginning through to 'business as usual'.

This is a key strategic program for the Firm.

There are two key components to this program:

  • The successful scope and implementation of our Client Listening program through the commissioning, implementation and adoption of new tools and enablers which improve the way we work with our clients, people and communities
  • In consultation with others, establishing practices to understand our clients' experience at each stage of the client journey and working with our business to develop and implement initiatives to understand client insight and themes, remediate issues, and enhance our client interactions

Your Role
We are looking for a highly organised team player to help drive our Client Listening program forward. This role has the flexibility to be based in Sydney, Canberra, Brisbane or Melbourne.

Responsibilities will include:

  • Supporting the Head of Client Innovation & Engagement to manage the client listening program;
  • Assisting with Client experience approach and rollout, including acting as a conduit between Client Market Growth teams to leverage ideas and knowledge;
  • Supporting and, where necessary, driving the activation of client listening across the firm's go to market teams;
  • Managing the firm's Client Listening database;
  • Review and analyse data and identify trends and themes from the Client Listening program, proactively reporting back to the business;
  • Working closely with the CEO and their team to manage and deliver on strategic client listening;
  • Supporting creation and ongoing maintenance of the client listening and engagement templates;
  • Working with digital team to maintain client engagement SharePoint site;
  • Identifying Qualtrics and client listening training requirements, delivery and approach;
  • Scoping and requirements development for the innovation tools rollout. This may include support for process analysis, data gathering, stakeholder engagement; and
  • Data analysis and systems for innovation tools including CRM and proposal automation.

About You

  • Strong communicaiton and relationship building skills;
  • Ability to draft reports and initial analysis for key stakeholders, with excellent attention to detail;
  • Digitally literate with a knowledge of, or willingess to learn our client engagement software including Qualtrics and SharePoint;
  • Ability to take a lead on survey design and management, report generation and analysis;
  • Well organised and capable of managing and prioritising multiple tasks and deadlines;
  • Work across multiple stakeholder groups across the Firm to leverage client engagement opportunities;
  • Understanding of Firm and stakeholder priorities around client engagement;
  • Excellent initiative and problem solving skills;
  • Resilience and a strong work ethic.

WHY MINTERELLISON

An inclusive culture
Our culture attracts key inclusion awards.

We are recognised as a WGEA Employer of Choice for Gender Equality by the Workplace Gender Equality Agency, and we hold Gold employer status with the Australian Workplace Equality Index (AWEI).

We offer hybrid working options to encourage balance, wellbeing and support for sustainable ways of working.

We offer paid parental leave for the primary carer within the first 24 months following birth or adoption, and a range of social, financial and health benefits, including free gym membership - all with no minimum tenure.


Excellence, curiosity and collaboration


We foster growth and development in our people so we can continue to make excellence the hallmark of everything we do, drive market-leading innovation and harness the power of working together.

Our learning programs will help you build the skills of tomorrow, today.

**HOW TO APPLY

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