Customer Support Representative

2 months ago

Mackay, Australia Hitachi Construction Machinery Full time
About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. At the heart of HCA’s trusted and reliable earthmoving equipment range lies a team of talented and dedicated people committed to providing industry-leading after sales service and reliable solutions.

About the Opportunity

Due to growth of our business, we have an exciting opportunity for a Customer Support Representative - Mining to join our Mackay team.

Predominantly servicing the needs of our mining customers, you will be the first point of contact for our company and the integral link for supporting our valued customers.

The role will provide holistic OEM customer and technical support for our valued mining customers, and your previous experience with off-highway electric drive haul trucks and hydraulic excavators will enable you to be successful in this customer-facing role.

About you – if you consider yourself to have the following, then we want to hear from you

Safety Commitment – Proactive awareness and total commitment to Hitachi’s number one priority – always exercising a high standard of precaution and duty of care to yourself and for others around you
Technical Knowledge – Trusted to provide holistic technical advice on electrical, hydraulic and mechanical components for Hitachi’s large off highway truck and hydraulic mining excavator range
Project Coordination –assist with the planning and execution of major maintenance events by liaising with relevant site representatives, while working collaboratively with the Service and Parts departments to meet and exceed customer expectations
Attendance at customer site meetings as required to resolve technical issues
Trade Qualified – Minimum mechanical or electrical trade qualifications
Positively enabling the customer partnership by actively chasing improvement opportunities and timely resolution of queries
Personable and Professional Communication Skills – Communication and self-organization will be your strength as you plan and prepare relevant documentation related to machine performance, customer products, workmanship, warranty and diagnostic information

About the Offer – What’s in it for you?

A competitive and rewarding salary package inclusive of Super & Company Biannual Bonuses
Fully maintained company vehicle + Personal laptop + work mobile
Exclusive staff discounts on Medibank Health Cover and a range of other in-house products and services
End to end, OEM level training to ensure you are well equipped to perform your best
Real opportunities for personal development within a world class, dynamic company
A supportive management team which values your input in finding new and innovative ways of achieving success
Be a key member and driving force in leading OEM which genuinely ensures everyone is happy and safe at work

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and genuinely value diversity at our company. If this sounds like the perfect role for you, then please click APPLY NOW.

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