Guest Relations Manager

2 weeks ago

Perth, Western Australia Hilton Full time
Guest Relations Manager

Guest Relations Manager
Parmelia Hilton Perth

What is it like to work for Hilton?
Hilton is a leading global hospitality company.

As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5.

For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our vision is to fill the earth with the light and warmth of hospitality.

And, our amazing Team Members are at the heart of it all For this reason, we value and reward our staff with the following:

  • Collaborative and supportive team environment
  • Experience in a variety of settings
  • Ability to learn, develop skillsets, and grow a hospitality career across the globe
  • Competitive award rates, plus 11% superannuation
  • Provided uniform and drycleaning
  • FREE MEALS whilst on shift
  • DISCOUNTED HOTELS all over the world in more than 7300 connected properties (for not just you, but up to 30 of your family/friends too)

What is a typical day as a Guest Relations Manager?

  • Arrive and start the day with the proud and collaborative team at the first five star hotel in Perth (14 Mill Street)
  • Professionally wearing the Hilton brand, with the history, traditions, and character of the Parmelia Hilton supporting you
  • Leading the Front Office team and encouraging your fellow Team Members through their duties
  • Meet, greet, and direct all of our valued VIP and longstay guests with the highest customer service
  • Acting as main pointofcontact for these guests and ensuring hotel is prepared to offer appropriate services
  • Briefing relevant hotel departments on requirements
  • Following procedures and ensuring attentiontodetail for all data processing
  • Fulfil comprehensive guest assistance and create unforgettable experiences
  • Responding promptly to all guest queries and special requests, offering unique solutions
  • Knowing the hotel's facilities and services, going the extra mile
  • Remaining calm and alert, being helpful to all guests and team members
  • Seeking frequent feedback from guests
  • Work with the team and capitalize on the opportunity to thrive with the Hilton family
  • Communicating thoroughly and compassionately, ensuring we work as a supportive team and providing a united front for our guests
  • Operating safely for the best interests of all parties, making smart choices and remaining diligent in our service
  • Welcoming all learning opportunities as they arise, creating a cultivating environment

Who is our ideal Guest Relations Manager?

  • Confident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patience
  • Strong English writing/reading/speaking communication, with a bonus for those who are multilingual
  • Proficient technology skills and attentiontodetail, with a protection of confidential information
  • Ability to work under pressure, act with tactfulness and diplomacy, and manage a variety of situations
  • Experience and understanding of the hospitality industry and leadership, recognizing the importance of this role in the guest experience
"A GRM is the center piece for the entire operation. "

We are seeking a multi-tasking, team-loving, leader who will embody the glue of our Front Office.

With over 7300 hotels in over 124 countries and territories, Hilton offers countless opportunities to delight.

From an open door to a friendly smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.


If you appreciate the impact global travel can have on the world, you could be the next Hilton Team Member.

Because it's with Hilton where we never forget the reason we're here:
to spread the light and warmth of hospitality around the world.

**We are Hilton. We are hospitality.

  • Guest Relations Manager

    2 weeks ago

    Perth, Western Australia Hilton Full time

    Guest Relations ManagerDoubleTree by Hilton Perth NorthbridgeWhat is it like to work for Hilton?Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value....

  • Guest Relations Manager

    2 weeks ago

    Perth, Western Australia Hilton Full time

    Guest Relations ManagerGuest Relations ManagerDoubleTree by Hilton Perth WaterfrontWhat is the role? Meet, greet, and direct Guests who enter the lobby area Serve as main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek feedback from customers on a regular basis and respond to all Guest queries in a...

  • Guest Relations Manager

    2 weeks ago

    Perth, Western Australia Hilton Full time

    Guest Relations ManagerDoubleTree by Hilton Perth NorthbridgeWhat is it like to work for Hilton?Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value....

  • Guest Relations Manager

    2 weeks ago

    Perth, Western Australia Hilton Full time

    Guest Relations ManagerParmelia Hilton PerthWhat is it like to work for Hilton?Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our vision is to...

  • Guest Relations Manager

    2 weeks ago

    Perth, Western Australia Hilton Full time

    Guest Relations ManagerGuest Relations ManagerDoubleTree by Hilton Perth NorthbridgeJoin Hilton and you'll have more than just a job, you'll have an exciting career and be part of a community who are passionate about hospitality At our core, we are a business of people serving people. DoubleTree by Hilton is an honored member of Hilton's portfolio and is...

  • Guest Relations Manager

    1 month ago

    Perth, Western Australia Hilton Full time

    Guest Relations ManagerParmelia Hilton PerthWhat is it like to work for Hilton? Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our vision is to...

  • Guest Relations Manager

    4 weeks ago

    Perth, Western Australia Doubletree Perth Northbridge Full time

    Guest Relations ManagerDoubleTree by Hilton Perth NorthbridgeJoin Hilton and you'll have more than just a job, you'll have an exciting career and be part of a community who are passionate about hospitality At our core, we are a business of people serving people. DoubleTree by Hilton is an honored member of Hilton's portfolio and is united in Hilton's mission...

  • Guest Relations Manager

    1 month ago

    Perth, Western Australia Doubletree Perth Northbridge Full time

    Guest Relations ManagerDoubleTree by Hilton Perth NorthbridgeJoin Hilton and you'll have more than just a job, you'll have an exciting career and be part of a community who are passionate about hospitality At our core, we are a business of people serving people. DoubleTree by Hilton is an honored member of Hilton's portfolio and is united in Hilton's mission...

  • Guest Relations Manager

    1 month ago

    Perth, Western Australia Hilton Full time

    Guest Relations ManagerDoubleTree by Hilton Perth NorthbridgeJoin Hilton and you'll have more than just a job, you'll have an exciting career and be part of a community who are passionate about hospitality At our core, we are a business of people serving people. DoubleTree by Hilton is an honored member of Hilton's portfolio and is united in Hilton's mission...

  • Guest Relations Manager

    4 weeks ago

    Perth, Western Australia Hilton Full time

    Guest Relations ManagerDoubleTree by Hilton Perth NorthbridgeJoin Hilton and you'll have more than just a job, you'll have an exciting career and be part of a community who are passionate about hospitality At our core, we are a business of people serving people. DoubleTree by Hilton is an honored member of Hilton's portfolio and is united in Hilton's mission...

  • Concierge | Guest Relations Officer

    2 weeks ago

    Perth, Western Australia CBRE Full time

    Be part of a team and culture delivering world class customer experienceProvide responsive customer service to guests, stakeholders and clients. No weekend work, consistent Monday-Friday office hoursExpression of Interest - PerthWe believe your office should allow you to feel comfortable, productive, and inspired in your working life. Because when people...

  • Guest Relations Executive

    2 weeks ago

    Perth, Western Australia CBRE Full time

    Guest Relations ExecutiveJob ID Posted 11Jun2024Service line Advisory SegmentRole type FulltimeAreas of InterestAdministrative, Customer ServiceLocation(s)Perth - Western Australia - AustraliaProvide our clients, employees, and visitors with an exceptional CBRE experienceBegin your career within the commercial property industry - 8 month contractPerth |...

  • Executive Lounge and Guest Experience Manager

    2 weeks ago

    Perth, Western Australia Hilton Full time

    Executive Lounge and Guest Experience ManagerAn Executive Lounge and Guest Relations Manager is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.What will I be doing?As an Executive Lounge and Guest Relations Manager, you...

  • Executive Lounge and Guest Experience Manager

    2 months ago

    Perth, Western Australia Parmelia Hilton Perth Full time

    An Executive Lounge and Guest Relations Manager is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.What will I be doing?As an Executive Lounge and Guest Relations Manager, you are responsible for the satisfaction of...

  • Executive Lounge and Guest Experience Manager

    4 weeks ago

    Perth, Western Australia Hilton Full time

    An Executive Lounge and Guest Relations Manager is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.What will I be doing?As an Executive Lounge and Guest Relations Manager, you are responsible for the satisfaction of...

  • Executive Lounge and Guest Experience Manager

    2 months ago

    Perth, Western Australia Hilton Full time

    An Executive Lounge and Guest Relations Manager is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.What will I be doing?As an Executive Lounge and Guest Relations Manager, you are responsible for the satisfaction of...

  • Executive Lounge and Guest Experience Manager

    2 weeks ago

    Perth, Western Australia Parmelia Hilton Perth Full time

    An Executive Lounge and Guest Relations Manager is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.What will I be doing?As an Executive Lounge and Guest Relations Manager, you are responsible for the satisfaction of...

  • Executive Lounge and Guest Experience Manager

    4 weeks ago

    Perth, Western Australia Parmelia Hilton Perth Full time

    An Executive Lounge and Guest Relations Manager is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.What will I be doing?As an Executive Lounge and Guest Relations Manager, you are responsible for the satisfaction of...

  • Guest Service Manager

    2 weeks ago

    Perth, Western Australia Marriott International, Inc Full time

    Additional Information Full TimeJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementGuest Services ManagerWe are looking for an excellent Guest Services Manager on Duty to rise with us and...

  • Guest Service Manager

    2 weeks ago

    Perth, Western Australia Marriott International Full time

    Guest Services Manager We are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better you Our Company Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,500 properties, you'll find us in your...