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Executive Manager, Customer Due Diligence

4 months ago

City of Parramatta Council, Australia Westpac Group Full time
Job Description
  • Permanent role
  • Incredible opportunity to join the Financial Crime and Fraud Prevention team

How will I help?

The Executive Manager, Customer Due Diligence will be responsible for managing performance and implementing capability development strategies for team members, as well as playing an integral role in the facilitation and development of a cohesive team environment. You will ensure the effective management of all business processes, people, risks and dependencies across the team and optimise team member performance through objective setting, monitoring performance, coaching and developing to maximise their growth and potential. In addition to this you will:

  • Manage the business using the Active Operations Management principles and disciplines (AOM) to deliver Operational Excellence.
  • Demonstrate an operational understanding of business cost drivers within scope of influence and the proactive implementation of mitigating strategies.
  • Analyse key performance indicators to successfully identify the required business management decisions to achieve optimal business outcomes.
  • Develop and manage key internal stakeholder relationships to maximise customer experience.
  • Provide subject matter expertise as may be required for all initiatives or projects for the relative functions/ processes.

What's in it for me?

Inspiring locations. Flexible workspaces. And unexpected opportunities. Plus, the backing and great benefits from one of the most refreshing employers in Australia. For example, you'll be able to have access to some of the best banking, wealth and insurance benefits in the market, be paid well, as well as an entire suite of online learning and career planning tools so you can grow.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

The ideal candidate will have previous experience and knowledge across Anti Money Laundering/ Counter Terrorism Finance and Sanctions. You will understand overall business processes, support systems, and tools – including AOM practices as well as the ability to utilise business metrics to manage operations and drive efficiency. You will have demonstrated experience in relationship management for internal stakeholders and be able to lead and manage change within the team. In addition to this you will:

  • Have highly developed analytical skills
  • Be driven to deliver – have the proven ability to deliver the best possible results for the organisation; and shows determination, resourcefulness, and a sense of purpose in achieving this.
  • Have a strong drive for continuous improvement.
  • Have knowledge of and application of Westpac Group people management tools and processes.

What's it like to work there?

For the past 200 years, we've been backing people, businesses, communities, and ideas. As Australia's first bank, we've adapted and evolved, inspired by our customers and a genuine desire to create better futures.

Together, we're creating better futures for all our people, customers, communities, and shareholders. This has been our enduring Purpose.

We make change happen in the community. It's our shared vision of a safer, greener and more inclusive world that sees us back new ideas, innovations and individuals who are creating better futures.

Together, we're creating better futures for all our people, customers, communities, and shareholders. This has been our enduring Purpose.

  • We inspire our people and together we are creating better futures. It's our passion for embracing diversity and creating opportunities that enables them to dream big and fulfil their potential.
  • We empower our customers. It's our strength, agility and heart that gives them the confidence to navigate change and forge new paths. Empowered, our customers are creating better futures.
  • We make change happen in the community. It's our shared vision of a safer, greener and more inclusive world that sees us back new ideas, innovations and individuals who are creating better futures.
  • We deliver for our shareholders by creating better futures together. It's our ability to generate value for this generation and the next, which makes our shareholders proud to invest in us.

Start here. Select the APPLY or APPLY NOW button.

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds,people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call Option 2.3 or email

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