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Service Delivery Team Leader

3 months ago

Rydalmere, New South Wales, Australia Johnson Controls Full time

Job Details

The Company


Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries.

Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.

Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat.

We are committed to helping our customers win and creating greater value for all our stakeholders through a strategic focus on our buildings and energy growth platforms.


About the role:

  • Managing the Service Delivery team
  • Supporting the Branch Managers
  • Providing support to direct reports ensuring they meet role requirements
  • Setting goals and coaching individuals to meet role expectations
  • Reviewing figures and ensure branch is on track to meet forecast
  • Checking month end results and advising any discrepancies
  • Reviewing all cost accruals and managing quarterly progress billings
  • Ensure ethical conduct of all employees and business performance is adhered to
  • Reviewing various admin and financial reports
  • Providing onboarding and training, assisting technicians
  • Reviewing current procedures and implementing change

About you:

  • Minimum 5 years Administration/Customer Service experience
  • Previous People Management experience
  • An excellent team player
  • Relationship management with internal employees and external customers
  • Proficient MS Office Skills
  • Excellent time management skills and teamwork ability
  • Selfstarter, organized and ability to meet deadlines

_JCI's Diversity & Inclusion _

  • Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands._