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Service Coordination Manager

2 months ago

Rydalmere, New South Wales, Australia Randstad Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Coordination Specialist to manage and streamline our service coordination activities, ensuring the effective and efficient delivery of services that align with our business goals and objectives.

Key Responsibilities:
  • Work Order Management: Open, manage, and close service work orders to ensure timely completion and customer satisfaction.
  • Coordination and Liaison: Dispatch service work, liaise with stakeholders, and manage documentation to ensure seamless communication and collaboration.
  • Reporting and Analysis: Maintain registers, prepare reports, and distribute documentation to provide insights and support business decision-making.
  • Supplier and Subcontractor Management: Coordinate production and facility requirements to ensure efficient supply chain management.
  • Relationship Building: Develop strong relationships with stakeholders, suppliers, and customers to foster a culture of collaboration and mutual respect.
  • Issue Resolution: Resolve issues professionally and negotiate outcomes to ensure customer satisfaction and business continuity.
  • Sales Support: Assist with sales orders and order management to support business growth and development.
Requirements:
  • Experience: Service Coordinator experience with a proven track record of success.
  • Skills: Strong organizational, time management, and communication skills; proficient in Microsoft Office & ERP systems.
  • Personality: A warm and bubbly attitude, with a strong desire to deliver exceptional results and exceed customer expectations.
What We Offer:
  • Flexible Working Hours: Enjoy a flexible working schedule that suits your needs.
  • Work-from-Home (WFH) Option: Take advantage of our WFH policy to achieve a better work-life balance.
  • Opportunities for Growth: Develop your skills and career with our company, and take on new challenges to achieve your goals.